So a little over a month ago, I received an email that my truck is ready for delivery and I should schedule a meeting between myself and my guide.
Needless to say, I was very excited. That's when the fun started.
After the initial conversation where I learned my truck was in Dallas (I'm in Austin!) and that I could have it as soon as a couple days, my guide basically ghosted me for about a week.
When I finally got all the detail on the purchase process from him, I began signing the docs and working my way through it.
Around that time, I was informed that there was some sort of issue with my truck that they're working through at the delivery center in Dallas and that there could be a short delay.
I was then told to go ahead and complete the purchase process and they will get the "issue" with my truck worked out and get it to me. Ok...that's not a great feeling.
They wouldn't share detail on the issue with the truck - just that they found some items in pre-inspection that needed to be addressed.
I finished all the paperwork, got the truck on my insurance (so now I'm paying for that) and I gave Rivian a $30K deposit on 4/1/22...I also lined up a private buyer for my current vehicle.
Shortly thereafter, my guide informed me that the issues with the truck I purchased cannot be fixed and he has to "disconnect" me from that VIN in order to find me ANOTHER truck that meets my specs.
How long will that take? No idea.
Meanwhile, Rivian has $30K of my money and I have a private buyer who I've been holding off for over 2 weeks to buy my truck. How long will he wait? No idea.
Needless to say, Rivian is not inspiring alot of confidence right now TBH.
Needless to say, I was very excited. That's when the fun started.
After the initial conversation where I learned my truck was in Dallas (I'm in Austin!) and that I could have it as soon as a couple days, my guide basically ghosted me for about a week.
When I finally got all the detail on the purchase process from him, I began signing the docs and working my way through it.
Around that time, I was informed that there was some sort of issue with my truck that they're working through at the delivery center in Dallas and that there could be a short delay.
I was then told to go ahead and complete the purchase process and they will get the "issue" with my truck worked out and get it to me. Ok...that's not a great feeling.
They wouldn't share detail on the issue with the truck - just that they found some items in pre-inspection that needed to be addressed.
I finished all the paperwork, got the truck on my insurance (so now I'm paying for that) and I gave Rivian a $30K deposit on 4/1/22...I also lined up a private buyer for my current vehicle.
Shortly thereafter, my guide informed me that the issues with the truck I purchased cannot be fixed and he has to "disconnect" me from that VIN in order to find me ANOTHER truck that meets my specs.
How long will that take? No idea.
Meanwhile, Rivian has $30K of my money and I have a private buyer who I've been holding off for over 2 weeks to buy my truck. How long will he wait? No idea.
Needless to say, Rivian is not inspiring alot of confidence right now TBH.