About 10 days after delivery and only one charge, it experienced a catastrophic fail when I tried to start it up in a parking lot. Every warning light in lit up. Undrivable. They walked me through one reboot attempt but no change. Had to Uber home. They have had it for a second day now and no news thus far. This is on the heels of a mysterious water collection on the floor in front of the brake pedal, and tire pressure gauge malfunctions
I would be super curious if anybody has had similar problems, and what their experience was going through the process with Rivian. And of course the final disposition of the truck
let me know if there’s another place on this forum for this question? Thank you.
FOLLOW UP:
Rivian was amazing in their response and in their customer service:
1) immediately gave me a $200 Uber voucher, an Instacart credit for the groceries that melted, and then set up a free kick ass rental of a (similar) Jeep Rubicon
2) my guide and the local folks kept me well updated about the progress of the forensics of the problem
3) when it was determined that there was a significant defect they ultimately agreed to re-purchase the truck and as of a couple days ago I have a brand new truck, exactly the same as the first except the VIN
4) They threw in some extras to make up for the trouble I went through. Generous
5) when the rental car company acted dishonorably Rivian immediately shut that shit down and solved it definitively
About 10 days after delivery and only one charge, it experienced a catastrophic fail when I tried to start it up in a parking lot. Every warning light in lit up. Undrivable. They walked me through one reboot attempt but no change. Had to Uber home. They have had it for a second day now and no news thus far. This is on the heels of a mysterious water collection on the floor in front of the brake pedal, and tire pressure gauge malfunctions
I would be super curious if anybody has had similar problems, and what their experience was going through the process with Rivian. And of course the final disposition of the truck
let me know if there’s another place on this forum for this question? Thank you.
every touch with the company has been extraordinary in terms of customer service, patience and positive energy