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I wish I could call it something else, but Rivian Customer Svc is an oxymoron. In my own experience the extent to which canned responses are given makes it very insulting. Elon could very well be using Vivian cs to beta test his robots. you've been given the absolute best advice by the yossarian, go in with low expectations and don't ever expect them to be exceeded.

Way too many engineers in the co.
 
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