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Should the ordering process be hands-on or hands-off

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Sounds like we are on the same page. I suspect the reason for the extra in person discussions is related to the PR problem they encountered with the price hike business. They may also just be learning what we are all worried about to try getting a handle on being efficient at the same time as not pissing anybody off (assuming this is possible). In the end this is small stuff compared to dealing with the circular supply chain shenannigans RJ is describing, withholding orders because of a lack of a track record.
 
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