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Explore package discontinued

19887 Views 64 Replies 38 Participants Last post by oldchundy, 9 mo ago

racekarl

Discussion Starter · 10 mo ago

Tire Wheel Car Vehicle Land vehicle

Just got an email from Rivian that they have discontinued the Explore package. Anyone with a pre-order that includes it will need to reconfigure to Adventure or have their pre-order cancelled. Just days after I made $100 of the deposit non-refundable, too...

We appreciate your excitement for our company and our products. We have an update that affects your preorder and want to make sure you hear about it directly from us.

In order to deliver as many vehicles as possible, we have made the decision to discontinue the Explore Package. We realize this news is unexpected and apologize for how it impacts your plans.

When we initially launched our vehicles, we planned for two packages, Adventure and Explore, to offer more variety to our customers. The Explore Package was designed as our entry option and it was our expectation that a large number of customers would choose it. To date, only a small percentage of customers have chosen this configuration, with the vast majority selecting the Adventure trim. By focusing on the Adventure trim package, we’re able to streamline our supply chain and ultimately deliver vehicles more quickly.

If you decide to reconfigure to Adventure

Visit your Account and make your selections. We’ve included a comparison table in the configurator showing the additional content offered on Adventure. Once you save your configuration, your original preorder date will set your pricing and be used for your delivery timing estimate, which we will provide as soon as it’s available. Please note that switching to Adventure will not automatically result in an earlier delivery window.

If you do not make any updates

If Explore is still selected in your Account as of September 1, 2022, your preorder will no longer be in our production queue until you have reconfigured your vehicle. We encourage you to reconfigure a vehicle as soon as possible. After saving your new configuration, we will send your updated delivery timing estimate when it’s available.

If you decide to cancel your preorder

We recognize you may choose to cancel and have your deposit refunded due to this news. If you do, we want to sincerely thank you for supporting us. We have a range of products on our roadmap and hope to welcome you back to the Rivian brand in the future.

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Njj488

· #2 · 10 mo ago

racekarl said:
Just got an email from Rivian that they have discontinued the Explore package. Anyone with a pre-order that includes it will need to reconfigure to Adventure or have their pre-order cancelled. Just days after I made $100 of the deposit non-refundable, too...

We appreciate your excitement for our company and our products. We have an update that affects your preorder and want to make sure you hear about it directly from us.

In order to deliver as many vehicles as possible, we have made the decision to discontinue the Explore Package. We realize this news is unexpected and apologize for how it impacts your plans.

When we initially launched our vehicles, we planned for two packages, Adventure and Explore, to offer more variety to our customers. The Explore Package was designed as our entry option and it was our expectation that a large number of customers would choose it. To date, only a small percentage of customers have chosen this configuration, with the vast majority selecting the Adventure trim. By focusing on the Adventure trim package, we’re able to streamline our supply chain and ultimately deliver vehicles more quickly.

If you decide to reconfigure to Adventure
Visit your Account and make your selections. We’ve included a comparison table in the configurator showing the additional content offered on Adventure. Once you save your configuration, your original preorder date will set your pricing and be used for your delivery timing estimate, which we will provide as soon as it’s available. Please note that switching to Adventure will not automatically result in an earlier delivery window.
If you do not make any updates
If Explore is still selected in your Account as of September 1, 2022, your preorder will no longer be in our production queue until you have reconfigured your vehicle. We encourage you to reconfigure a vehicle as soon as possible. After saving your new configuration, we will send your updated delivery timing estimate when it’s available.
If you decide to cancel your preorder
We recognize you may choose to cancel and have your deposit refunded due to this news. If you do, we want to sincerely thank you for supporting us. We have a range of products on our roadmap and hope to welcome you back to the Rivian brand in the future.

Me too, totally enraged and let down at the same time. This would increase my cost by nearly $8k. Guess I’ll be talking to someone and getting all my money back if i end up canceling, I’m not letting them do this. What a terrible way to run a company. Why didn’t they just offer one trim from the start and keep it simple. Does not bode well for the long term for Rivian.

Reactions: 1

O. horridus

· #3 · 10 mo ago

Just days after I made $100 of the deposit non-refundable

They explicitly say you can get a refund if you want to cancel your preorder because of this change.

JimmyEV

· #4 · 10 mo ago

Here's what it looks like on the Rivian configurator.

https://twitter.com/i/web/status/1560349013379006467

Automotive parking light Tire Wheel Automotive side marker light Vehicle

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racekarl

Discussion Starter · #5 · 10 mo ago

O. horridus said:
They explicitly say you can get a refund if you want to cancel your preorder because of this change.

I can get a refund on the balance, but the recent "binding purchase agreement" designed to try to retain access to the old 30D tax credit made $100 of it non-refundable.

mkg3

· #6 · 10 mo ago

rivian.com

Why did Rivian discontinue the Explore Package? - Support Center - Rivian

In order to deliver as many vehicles as possible, we have made the decision to discontinue the Explore Package. We realize this news is unexpected and apologize for how it impacts your plans. When we initially launched our vehicles, we planned to offer two packages, Adventure and Explore, to...

rivian.com

Why did Rivian discontinue the Explore package?
After weighing customer demand, Rivian decided to remove Explore Package as an option when configuring an R1T or R1S. We realize this news comes as a surprise and apologize to customers who have had their planning impacted.
When we initially launched our vehicles, we planned to offer two packages, Adventure and Explore, to offer more variety to our customers. The Explore Package was designed as our entry price option and it was our expectation that many customers would choose it. However, to date, only a small percentage of our customers have chosen this configuration with the vast majority selecting Adventure.
By focusing on the Adventure trim package, we’re able to streamline our supply chain and ultimately deliver vehicles more quickly.
What are my options?

Reconfigure to Adventure Package
Do nothing
Cancel your preorder

How do I reconfigure to Adventure Package?
Visit your account page and make your new selections. Once you’ve updated your configuration, we’ll provide a new delivery window estimate as soon as it’s available.
Please note that switching from Explore to Adventure will not automatically result in earlier delivery timing.
What happens if I do nothing?
If you haven’t reconfigured by September 1, we’ll remove your preorder from our production queue until you’ve updated your configuration. Your preorder date will be stored, and you'll be able to configure through your Account Page when you’re ready.
As a reminder, until you update your configuration, we will not be able to provide you with a delivery window estimate.
How do I cancel my preorder?
You can cancel your preorder through your account page or by contacting the Customer Engagement Center.
If I signed a binding order agreement but want to cancel my order because of this update, will I receive a full refund?
Through September 16, any Explore customer who would like to cancel their order and receive a full refund may do so. Because we no longer plan to produce the vehicle you had configured when signing the binding order agreement, we will agree to terminate that agreement and refund your full deposit amount. Your binding order agreement cannot be reinstated.
Please contact the Customer Engagement Center if you’d like to pursue this option.
If I cancelled my order because of this update but would like to reinstate it, can I restore my preorder?Through September 16, any Explore customer who cancels and then decides to return to Rivian will be able to reinstate their preorder. This means both the preorder date and pricing associated with your canceled preorder will be honored upon reinstatement.
If you’d like to reinstate your preorder and meet the requirements above, please place a new reservation and then contact the Customer Engagement Center.

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Mr. Razor-Biology

· #7 · 10 mo ago

This is really lame and I’m so sorry for everyone who has had to endure the constant heartache, headaches and frustrations from Rivian. It feel is like the only positive over the last few months has been the “pre-order price hike walk back” and that’s it. The communication this summer has been terrible at best and now even more bad news. When will we get some good news? I’m an adventure trim preorder and lucky that this won’t affect me, but I really feel for everyone who had an explore trim. I totally understand how this might be a deal breaker for you.

O. horridus

· #8 · 10 mo ago

racekarl said:
I can get a refund on the balance, but the recent "binding purchase agreement" designed to try to retain access to the old 30D tax credit made $100 of it non-refundable.

Nope, you can get your ENTIRE deposit refunded. Again, they explicitly addressed the situation where you have signed the "binding purchase agreement". See

rivian.com

Why did Rivian discontinue the Explore Package? - Support Center - Rivian

In order to deliver as many vehicles as possible, we have made the decision to discontinue the Explore Package. We realize this news is unexpected and apologize for how it impacts your plans. When we initially launched our vehicles, we planned to offer two packages, Adventure and Explore, to...

rivian.com

Reactions: 1

Yellow Buddy

· #9 · 10 mo ago

O. horridus said:
Nope, you can get your ENTIRE deposit refunded. Again, they explicitly addressed the situation where you have signed the "binding purchase agreement". See

Why did Rivian discontinue the Explore Package? - Support Center - Rivian

In order to deliver as many vehicles as possible, we have made the decision to discontinue the Explore Package. We realize this news is unexpected and apologize for how it impacts your plans. When we initially launched our vehicles, we planned to offer two packages, Adventure and Explore, to...

rivian.com

Bigger question is if you then move to an adventure model. Is that still the original binding agreement? Or is it a new agreement for a different model?

The tax money is at stake there

Njj488

· #10 · 10 mo ago

O. horridus said:
Nope, you can get your ENTIRE deposit refunded. Again, they explicitly addressed the situation where you have signed the "binding purchase agreement". See

Why did Rivian discontinue the Explore Package? - Support Center - Rivian

In order to deliver as many vehicles as possible, we have made the decision to discontinue the Explore Package. We realize this news is unexpected and apologize for how it impacts your plans. When we initially launched our vehicles, we planned to offer two packages, Adventure and Explore, to...

rivian.com

If i get my full refund back, cool, but i wont be surprised if i only get $900 back if i cancel. Nothing will surprise me anymore from Rivian. This is a real kick in the teeth honestly, and they should have weighed these decisions long before production started. I had high hopes for Rivian, but at this point I’m pretty over the hype and glitz. I just wanted my truck, which doesnt exist anymore.

AmerikanMatt

· #11 · 10 mo ago

I'm having a hard time understanding what everyone is so upset about. Rivian is essentially selling every, single truck they make right now at a loss due to the crazy inflation we've seen in the commodities markets since they started taking preorders. When they tried to correct that and get profitable, everyone freaked out and Rivian did the right thing and acquiesced.

Now, they make another change to try to increase production, and slow the hemorrhaging, and everyone's mad again....

How do you expect them to win with you?

As a start-up automobile company (NO SMALL FEAT), these small fine-tuning changes shouldn't come as a surprise.

As Rivian continues to learn and try to figure out the optimal roll-out strategies to ramp up production as high as possible, there are inevitably going to be adjustments like this..... which I'd MUCH rather see than the alternative, which is to not adjust and not get better at their craft as they ramp up, and just continue selling cars and trucks at a loss and continue to string us out longer and longer.......

Whatever helps this young company streamline, increase efficiency, output, and profit - I'm all for. Otherwise, we'll all be driving trucks from a defunct company in 5 years.

Sorry, but the constant sniveling and crying from people who knowingly invested in a start-up before seeing anything is really frustrating to watch. This bit of a roller-coaster should have been expected in a perfect world... which we all know isn't what we're in...... How anyone is surprised by these minor tweaks is beyond me.

Sounds to me like you don't have the stomach for this endeavor and should just go with a more established proposition like Ford or Tesla.

Keep your head up Rivian. You're not doing everything right, but I see the effort and I see the hustle. I can't wait for my R1T and then my R1S........ (which will now both apparently have Adventure packages... lol)....

Hang in there guys. It'll all be worth it in the end.

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atebit

· #12 · 10 mo ago

As someone who started out with Explore but (grudgingly) changed to Adventure to get my truck, I can honestly say that I was glad that I did it, even while maintaining my, “it’s just a truck” attitude. I realize that $6K isn’t chump change and might put it out of reach for some people. I can’t say if the differences are worth that much (that’s an individual decision), but in terms of comfort, convenience and long-term resale value, the Adventure package might be worth the stretch.
I do call shenanigans on Rivian’s claim that there were “few orders” for it. They oughta do something for Explore pre-order holders, at least as a gesture of good will.

Reactions: 1

base341

· #13 · 10 mo ago

I took delivery on a Adventure package R1T a few months ago and immediately put in an order for and R1S for my wife. There is no way I would order the Explore package on either vehicle especially after having the adventure package set up. Rivian has realized that offering so many different combinations is backlogging their production and is fixing it.
When I first did my pre order for the R1t in 2019 it was assumed that the upper end vehicles would be delivered first.
I believe once they get their backlog caught up they will offer a lesser expensive version with the R2 line that RJ alluded to in his 2nd quarter earnings call.

Reactions: 5

O. horridus

· #14 · 10 mo ago

You never expected to get your Explore in 2022, and it was questionable whether 2023 was even likely.

Give them some credit for canceling the Explore at least a YEAR BEFORE your delivery window. That's a huge change from what they've done in the past with other configurations where they first let the delivery window pass then tell you you'll still have to wait another year. Early notification like this gives you a lot of opportunity to pivot and still get a vehicle of some sort in late 2023 or early 2024 like you expected. It's not like you've already sold your current vehicle in anticipation. If you upgrade to Adventure now you will still be grandfathered in to the pre-March 1 price which is $15k-$20k below market, so you can always upgrade, buy, and flip and make a big profit. That will help to mitigate your disappointment.

Yeah it sucks you can no longer get what you wanted after so long waiting, but at least you found out early and now have the opportunity to upgrade to Adventure and get your truck much sooner.

Njj488 said:
Why didn’t they just offer one trim from the start and keep it fucking simple.

If they did this, then it for sure WOULDN'T have been the low end Explore trim, so you still wouldn't be getting an Explore. And regardless of what Rivian chose, there would have been some fraction of customers complaining. Look at all the posts about how it's UNACCEPTABLE that Rivian is missing ___ because even a 10 year old Kia POS has it!

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mailescort

· #15 · 10 mo ago

base341 said:
I took delivery on a Adventure package R1T a few months ago and immediately put in an order for and R1S for my wife. There is no way I would order the Explore package on either vehicle especially after having the adventure package set up. Rivian has realized that offering so many different combinations is backlogging their production and is fixing it.
When I first did my pre order for the R1t in 2019 it was assumed that the upper end vehicles would be delivered first.
I believe once they get their backlog caught up they will offer a lesser expensive version with the R2 line that RJ alluded to in his 2nd quarter earnings call.

I agree. I think they're doing the best they can to streamline production. It might upset people but there's plenty of people in line that will gladly take an earlier slot if a people cancel. Just look at the secondary market, people are willing to pay premium because they don't want to wait in line and most investors still say R1T's are undervalued. In my opinion, the first R1S that will be re-sold will go much higher. It sucks, for sure, but it's also a new company...I was surprised they kept the other interiors to be honest. People forget that the company needs to make deliveries if they want to be around in the next coming years. Maybe it allows people to re-evaluate what they're purchasing. Or like you said, wait for the R2...

Reactions: 2

Heller

· #16 · 10 mo ago

I can't tell the difference between Explore & Adventure besides the price? I thought the Explore came with the cover, the Adventure doesn't. Mine has been on order since Dec., I'm pretty confused about the whole thing they seem exactly the same. I've been seeing them about here in CA & saw a few in Oregon last week. My wait was for ocean coast interior, feel a little punished for not ordering just black & be done with it.

Heller

· #17 · 10 mo ago

Heller said:
I can't tell the difference between Explore & Adventure besides the price? I thought the Explore came with the cover, the Adventure doesn't. Mine has been on order since Dec., I'm pretty confused about the whole thing they seem exactly the same. I've been seeing them about here in CA & saw a few in Oregon last week. My wait was for ocean coast interior, feel a little punished for not ordering just black & be done with it.

Aha! I found the comparison chart!! OK, considering this will probably be my last car & when I drove it in San Francisco I loved it, I'm good with this. I want the wood paneling anyway, and one of the things I liked about driving it was the lumbar support. It has it in the passenger seat too, which will be nice if my H drives it or my son & I'm a passenger. I have back stuff, can barely sit in a sedan or the Tesla's. The seat was perfect for my back.

Besides, I'm supposedly locked in on the pricing (although looks like coughing up more). They priced them years ago, before COVID & manufacturing woes. I'm staying put for now.

Rocco

· #18 · 10 mo ago

Fooled me once! I'm beyond incredibly frustrated with Rivian at this point. I understand inflation however this is simple a manufacturing incompetence tax that they are passing on to their committed reservation holders. The opinion of the reservation holders who will now be paying an extra $6000 more than they were promised won't matter because they can't deliver a fraction of the cars on the reservation list before 2024. The marketing mirage of building a different kind of car company was a cute MIT marketing shtick but in reality the bottom line is the only priority or loyalty they have. It's not the environment, the Rivian community, a sustainable future. It's the dollar that dictates 100% of their decision making.
A good lesson in life is when a person or this case Rivian shows you who they are, believe them. RJ and his team did it once with the price hike they later pulled back and then today when they found a different "package" to accomplish the same thing.
I feel like at this point a base BEV F150 Lightning with a camper shell will accomplish 95% of what the Rivian can at a lower price on a better timeline with established quality. It won't turn heads in the mall parking lot, soccer practice or at the coffee shop like the Rivian, but it will get us environmentally conscious outdoor enthusiast to and from our next adventure the exact same way.

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Yellow Buddy

· #19 · 10 mo ago

Rocco said:
I feel like at this point a base BEV F150 Lightning with a camper shell will accomplish 95% of what the Rivian can at a lower price on a better timeline with established quality.

Look...I have one. A 2022 to boot that's $9,000 cheaper than a 2023 version and I will be the first to tell you that you will not accomplish 95% of what the Rivian can do on a better timeline.

You still can't even order a F-150L if you don't already have a reservation. You at least have one with Rivian. If price is the primary concern, the F-150L will absolutely do and in a spectacular fashion. The truck its very well equip and capable at it's price point.

But the extra battery size? The drivers +? The better sound system? The extra power? The better handling? Better brakes? The glass roof? The more luxurious interior? All positives on the R1T, especially if you have pre-march pricing. Pre March R1T Adventure vs 2023 F-150L Pro is approximately a $20k difference. Those things above are worth more than $20k. You get maybe 70% of what the R1T offers, and we'll say another 5-10% of extra features, but not 95%.

Reactions: 2

Mike2191

· #20 · 10 mo ago

No matter what you buy right now everything is going up. Check out the Ford Lightning with that $7,000 increase even if you were a reservationist since last year plus Dealer $10,000-$40,000 over msrp . Cyber Truck no $40,000, $50,000. It will probably a Tri motor and will be over $100,000. I think the Rivian Adventure package is still a Great Buy for Pre March 1 reservationist.

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