[BlackH20]

FYI: My $1000 refund came through on my credit card early this morning after stating that I would stick with my R1S order after they re-offered the old pricing. I called Rivian. It seems this is how they are processing the charges or correcting them. It appears that they will reach out to us again and ask for another deposit later. It seems that one day you have a reservation, prices go up, you cancel, then the following day prices down, you change back, they confirm old prices, then you get a refund, but told you would be contacted again. Probably not easy to restore all these orders and build the senior site back. I would not like to see the "work hours" put into this issue.

 

[MilesK]

FYI: My $1000 refund came through on my credit card early this morning after stating that I would stick with my R1S order after they re-offered the old pricing. I called Rivian. It seems this is how they are processing the charges or correcting them. It appears that they will reach out to us again and ask for another deposit later. It seems that one day you have a reservation, prices go up, you cancel, then the following day prices down, you change back, they confirm old prices, then you get a refund, but told you would be contacted again. Probably not easy to restore all these orders and build the senior site back. I would not like to see the "work hours" put into this issue.

I don't envy any of the customer service staff that have to deal with this mess that RJ and the executive team created. I hope order holders aren't taking their frustrations out on them.

 

[10SecondDecision]

There were several posts about this. The story last week was that Rivian will not ask for another deposit. You could keep your original reservation without one. Based on your chat with them, looks like they've changed that stance.