I believe that everybody is talking about the interior plastic "doors" that you step on when the gear tunnel is open. The have a single latching point and if the First Aid Kit or compressor kit are not completely flush the plastic door platforms don't sit down flush. Is this what you are describing also?I just took delivery today and checked this. Mine did the same thing. However, my delivery person showed me the trick was to simply push harder until the final latch catch and viola! I'm not sure if this is the same thing you all are experiencing, but mine are working as expected once I was shown the proper way to close them.