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Rivian service is a profound disappointment and any minor issue they refer you to a collision center and then back to Rivian Service Center for a recalibration. THhy don't listen to you, but read robotically from a manual and are not capable of trying to understand you. As soon as you need any type of repair, reality will hit that this company has not set up a properly trained and available service center network. This will catch up to them quickly and take the luster off this truck. My experience has been miserable for a week with no easy resolution and their offering no solution, and they don't even read each other's notes when they call
 
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