My Preorder was 2018 Launch edition, have had it for two months nowJan 2019 preorder.
Now JUL-SEP 2023 estimated.
Pathetic. These guys are just screwing up left and right.
My preorder was mid 2018 for a Launch edition. I have had it for two months now. Rivian is horible with communications, kept getting emails, Expect delivery on XXXXX, then two weeks later it would change. This went on for months. In that time I was transferred to Hickam AFB in Hawaii. Once I update my address Rivian tried to cancel my preorder!! Again after weeks of back and forth with the Guide I really never got any information other then to continue to wait. I offered to pick it up in IL from the factory, they said no, have it shipped to house in California, they said no, house in Florida was a no, families house in Nebraska was a no. I figured I just would never get it then two months later I got a phone call from the service center in Atlanta asking when I was going to pick it up!! no call from the Guide, no ability to update configurator, and not even the one I configured I asked for 20" AT and this had 22's. I was told if I did not take this one I would be bumped at least two more months or possibly canceled all together. So the Service Center helped me to get paperwork and I arranged transport for pickup ($3700) to go from Atlanta to Hawaii. Once I got it here it was supper simple to do title and self registration, probably the easiest part of the whole buying process, even though the guide tried to tell me I could not title it in Hawaii. Owning is not to bad They have a service technician that flies to all the islands and services all Rivians remotely. For larger repairs they rent shop space and do it on Island. They have a few spots they are considering building out a service center on Oahu, but I would not count on it until mid 2024. I think a huge loss for Rivian, and for those saying Hawaii cant support it you must never been to Hawaii. Hawaii is the second largest register of EV's behind California. I see a minimum of three Teslas at every red light. It is big enough that Kia has a EV display/preorder station in the shopping mall between Louis Viton, and Prada. It is Sad when Kia is out selling you on EV's and customer market share. Tesla is all over with no issues, the bigger malls have two or three tesla shops in each mall. It is not that hard to open a store front in the mall to assist with pre orders and shipping, and they are already providing the same mobile support system that Tesla has, so don't know why there is not a presence here. I get stopped two or three times every time I go out shopping by people asking what truck this is, where I got it, how I like it ........ It gets me more attention then driving my Ferrari.@Taake69 congrats on having the first in HI. What is your plan on service/recalls? ship it back and forth? I'm on my 8 step right now and thinking of bringing it over to my BI home.
At first I thought I'd ship it for about $2700 RT if I had to, that but now that I'm reading about HV battery failures, drive unit failures, full brick failures, etc it would be darn near impossible to drop it at Matson if it was fully dead. Same with unloading it dead in Seattle or CA. I guess it could be moved as freight rather then as an auto but the rates are higher & I'd need to provide a trailer or flatbed type vehicle AFAIK to get it on to the boat. Even more headaches.