Same story. All steps were completed, and I had a confirmed delivery date of 5/10. On 5/9, it was canceled. Guide had a vague explanation about allocation errors, which was later changed to the truck was damaged in transit and did not pass QC check. So how did it get scheduled in the first place? My guide has not been helpful, and the communication in general is horrible. As of 5/11, still no delivery date, and any information as to what is actually happening has not been forthcoming. Only after I requested a detailed status, I'm now told the service team located an issue during QC, and have ordered a part, which is in transit. No information about what was damaged, or a timeline of any kind was provided. All this is via text from my guide, as every time she has called there is an enormous amount of background noise, like she's calling from a crowded call center room. Very difficult to understand what she's saying. I requested all future communication be via text for that reason. Not a good start Rivian.
