My opinion hasn’t changed since I took delivery last year. The R1T has the potential to be the best vehicle on the road for my needs…. But actually living with it, day to day, is incredibly frustrating. Rivian, as a company, is frustrating. Fit and finish is terrible. Tons of issues. Rattles. Clunks. Software issues. Every OTA introduces regressions. Service is THE WORST. Every visit is booked out weeks/months, they keep the vehicle for weeks, no loaners, and it gets returned with some issues not fixed (but they claim they did), other issues not fixed with them refusing to do so (within spec or some other b.s.), and every time it is returned with NEW issues including physical damage.
Most recently I went in for my driveline noise (significant tick/tock/clunk on acceleration/deceleration)…. We have evidence on the forums that Rivian is aware of the issue and has even released a tech bulletin for it…. I took a test ride with their senior tech and they immediately acknowledged the sounds and said “oh yeah, that’s bad.” The vehicle is subsequently given back to me with no improvements and SC says they can’t fix it. If it fails then they’ll warranty it, but they say they can’t make the noise any better. I have literally had neighbors approach me in my driveway and ask what’s wrong with the truck because they hear it as I come/go. It’s embarrassing.
Rivian cares more about shipping new units than they do about taking care of existing customers or their long term reputation.