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Discussion Starter · #1 ·
Backstory,
Been a Reservation holder since website went live back in 2018 to take orders. Talked a neighbor into putting in an order for an R1S back in 2019 or 2020 (date is irrelevant but background none the less).

Story,
This March they got tired of waiting and so cancelled their order. Two weeks ago I found out and was like "they're starting to ship vehicles, R1S s00n to ship too, when is your window?". Their response was to tell me they cancelled their order. I directed them to call customer service and re-instate their order. So they did this and were told - Rivian is no longer re-instating orders, they only did so due to cancellation for price increase of 1 March, and the last date to re-instate had passed on 20 March.

End of Story,
Bird in the hand isn't worth anything anymore, Rivian has enough business it seems. My friends in turn just ordered a Model Y from Tesla. So maybe Rivian thought they would just put in a new reservation...wrong. Tesla just got a new customer, and knowing my neighbors, will be Tesla for life now vs being Rivian for life. Very short sighted IMO on Rivian's part.

Before I get slammed, yes I get price increase, yes I get cost to manufacture, and yes I get there had to be a date to re-instate. But any sort of public campaign to keep order holders in line - nope, any press release announcing this - nope, just internal arbitrary decision on date.

Ranting complete,
Question - haven't listened to end of quarter earnings telcons, does Rivian announce new order numbers at all? Any data for how many new orders are coming in a month? I'm sure it's way to early to have a capture rate (how many reservations turn into owners - but I'd like to have an idea of this if possible at all.
Dirty_B
 

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Discussion Starter · #8 ·
Did you want to add a third reason they canceled?

If they had canceled over Reason No. 2, they likely would have heard of Rivian rescinding and reinstating a few days later. Sound more like Reason No. 1 and they checked out of the Rivian ecosystem.

I just had Ford cancel my F150 EV registration, first day reservation, because they say their email to convert to order went to my spam folder. No explanation from them why the cancellation notice didn't go to spam but the convert to order email did. No phone call (Ford doesn't have an email address, everything is by phone) from Ford. Ford turns everything over to the dealer who I contacted by email to see my spot in dealer's line (turned out when you made your reservation didn't matter, just if you dealer had an allocation). Dealer emailed back, 35/25 so 2023 earliest. No email from dealer. No phone call from dealer.

Rivian looks like customer service heaven vs. Ford's trixie hobbit stuff.

Ironically, I made the Rivian reservation before the price increase because Ford was dumping the orders to dealers with no respect for the order of reservations. So now I get a better tow vehicle at a lower price and a better fit for my mostly urban driving.
"Rivian is no longer re-instating orders, they (Rivian) only did so due to cancellation for price increase of 1 March, and the last date to re-instate had passed on 20 March."

My friends cancelled due to wait, Rivian only reinstated those that cancelled for price increase. Plain enough?
Apology for being snarky accepted.
Dirty_B
 
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