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I ordered 5/2019, have my guide call in 25mins for max pack order. I have a sneaking suspicion they are simply reaching out to see if i will take the regular battery size for a delivery date in the next few weeks, which i am not willing to do. Will let everyone know the crux of the conversation and options, etc. with not a single bit of info on the max pack range, EPA testing, etc., i would think we are still 6 months out!
I ordered 4/2019, I have heard nothing since they tried to convince me to accept the smaller battery pack many months ago... I need the MAX Pack...
 

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I ordered my MAX Pack Adventure 4/2019.
Today I received this email:

Hi ____,​
To provide more visibility into your preorder’s status and help you better plan for delivery, we’ll be adding your delivery timing estimate to your Rivian Account in late October. We appreciate your patience while we've built out this new functionality.

Delivery timing estimates are based on your original preorder date, delivery location and your saved configuration. For this initial update, we will use your preorder information as of October 16th to calculate your estimate. Your estimate should appear in your Account at the end of the month. We will share details of how the Account updates will work moving forward when the feature launches next month.

As we continue making updates and additions to our product line, we will do our best to indicate when deliveries for new options will begin. It's worth reiterating that changing your configuration will almost always result in a change to your delivery timing estimate. We plan production several months out, batching groups of similarly configured vehicles to be built in succession. This approach improves predictability with our supply chain and allows us to build more vehicles. We want you to choose the Rivian vehicle that’s perfect for you, and while it’s possible your estimate could shift for other reasons, it’s important to underscore the impact changes have on your delivery timing estimate.

Many of you have requested this feature and our team is excited to deliver it. We look forward to you seeing it next month.


Tony Caravano
Head of Rivian Customer Engagement​


Please do not reply to this message. Replies to this message are routed to an unmonitored mailbox. If you have questions, we’re here to support.

 
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