[zajak1]

Just got my new R1T last Wednesday……
13 month wait..loaded except for max pack…was pleasantly surprised how “quickly” I got the truck…
Everything was as expected except:
-no audio coming from Nav system….should be an OTA update to fix this.
-my tonneau cover jammed on FIRST use….I was kinda expecting this at some point based on other posts Ive read.

The delivery process and customer support has been fantastic….and the truck itself is by far,the best vehicle I’ve ever driven…

 

[Yossarian]

Congrats on the new truck - and in having to wait only 13 months. The issue with the tonneau cover is regrettable, but not unexpected. We can only hope that Rivian makes progress on the gen 2 cover and provides a robust retrofit sooner rather than later.

 

[O. horridus]

-no audio coming from Nav system

Nav system uses Alexa to "speak" directions, so make sure you have Alexa enabled. Or, it can use a "chime" - check your settings (gear icon on the navigation page) to make sure the chime is turned on and that the volume of the chime is set - the volume is pretty low even at max setting.

 

[zajak1]

HI O,

I don't use or have an Alexa account. I see you can log on or try Alexa....nothing about enabling...?? Will try the chime as well set to loud..Please advise and thanks very much for your input.

 

[O. horridus]

You have the choice to either "Try Alexa" or "Sign in". You have to do one of those if you want the voice directions. "Try" means you're using Alexa without an account. Voice is MUCH better than the chimes.

 

[zajak1]

I looked at the Alexa App and I can't even get into it...I'm in PARK but the Alexa choices can not be clicked on...I spoke with the Rivian tech and they're looking into this...Hopefully an answer soon!
Thanks

 

[O. horridus]

I looked at the Alexa App and I can't even get into it...I'm in PARK but the Alexa choices can not be clicked on...I spoke with the Rivian tech and they're looking into this...Hopefully an answer soon!
Thanks

I had the exact same problem when I got my R1T. It tells you "Park to set up Alexa" even though you're already in park, and both of the buttons are greyed out and can't be pressed.

It is a bug, and I I know of at least 10 people who have experienced this bug going back to early summer - you're not the only one.

You will need to make a service appointment to fix this. Mobile service can do it - it only took them a few minutes after they got here to identify the problem and fix it for me. The technician told me this is not something they can fix remotely - he had to hook up his laptop to my truck to download some new "files".

 

[zajak1]

I had the exact same problem when I got my R1T. It tells you "Park to set up Alexa" even though you're already in park, and both of the buttons are greyed out and can't be pressed.

It is a bug, and I I know of at least 10 people who have experienced this bug going back to early summer - you're not the only one.

You will need to make a service appointment to fix this. Mobile service can do it - it only took them a few minutes after they got here to identify the problem and fix it for me. The technician told me this is not something they can fix remotely - he had to hook up his laptop to my truck to download some new "files".

O....you're right on the $$$..Got a call from RIVN tech today..sending mobile tech out to my house next Monday...Their service is very responsive but definitely still getting the kinks out of their process. Thanks for your excellent advice....wish you could
fix my auto tonneau as well!!!

 

[zajak1]

No fix yet..Mobile service here yesterday...The issue has been elevated up the chain...They did get my chime to work but no Audio voice..!