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Anyone else get the new email from Rivian about charging, service, and warranties.

1821


We’ve received a lot of great feedback and questions over the past few weeks as we’ve been releasing information on charging, service and warranties. We wanted to share answers to some of the more common questions that came in.

CHARGING
Q: Will Rivian Adventure Network sites be able to handle vehicles pulling a trailer?

Yes, many will. As we select and install locations, we study traffic flow into our sites and consider charger placement to account for vehicles towing trailers. While not every site will be able to accommodate a trailer, we do factor it into our selection criteria. Our app and in-vehicle navigation will indicate which locations support trailer pull through.

CHARGING
Q: There was reference to a “J1772 charging plug.” What is that?

This is the type of charging plug used by most electric vehicle makers, including Rivian. Sometimes referred to as a “J-plug,” using this plug type makes our vehicles compatible with CCS charging networks, and allows other EVs to use our Waypoint and Wall Chargers.

CHARGING
Q: Isn’t your Wall Charger just a connector, with the actual charger on board the vehicle?

Yes, that’s correct. All AC chargers are technically AC connectors that send AC current to the vehicle’s on-board charger, which is then converted to DC current and delivered to the battery. However, in conversations over the years with EV owners, we noticed people usually refer to them as “chargers,” not “connectors.” We went with the name most people use.

SERVICE
Q: When calling about service, who do I call—the Service Team or my Guide?

Either is fine. The Rivian Service Support Team is available 24/7, staffed with Rivian Service employees who have extensive training on your vehicle. They are always here to help and will be your primary point of contact in setting up service appointments and getting issues addressed. If you prefer, you can also contact your Guide who will ensure you get connected to the right person.

SERVICE
Q: How do over-the-air (OTA) updates work?

You’ll receive a notification and details on the update via the Rivian app and through your in-vehicle information display. You can perform the update immediately or delay it until a more convenient time (during an OTA update, your vehicle is inoperable and needs to be in park). Updates are best delivered through WiFi but can also be performed over a cellular network. You can also schedule updates to occur at night, so they don’t interrupt your day. The duration of each update varies depending on the size of the update and your Internet speed, but they are typically well under an hour.

WARRANTIES
Q: For how long is Roadside Assistance included with my vehicle?

Roadside Assistance is included in our new vehicle warranty—for 5 years or 60,000 miles. You can also extend Roadside Assistance beyond your warranty. We’ll share details on this extension when ordering your vehicle.

Thanks for all the great questions. If you missed our recent charging and service posts, we’ve included them below. If you have more questions, please visit our Support Center where you can also find links to call, chat or email. Look for more updates soon!

— The Guides
 

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I got it. The 5 year 60,000 mi Roadside Assistance is nice !

I never thought about charging while pulling a trailer. Good to know they are looking at pull through charging at some sites. It would be important along the interstates. Sure would be a pain to have to disconnect the trailer for charging !
 

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Do you
Anyone else get the new email from Rivian about charging, service, and warranties.

View attachment 1821

We’ve received a lot of great feedback and questions over the past few weeks as we’ve been releasing information on charging, service and warranties. We wanted to share answers to some of the more common questions that came in.

CHARGING
Q: Will Rivian Adventure Network sites be able to handle vehicles pulling a trailer?

Yes, many will. As we select and install locations, we study traffic flow into our sites and consider charger placement to account for vehicles towing trailers. While not every site will be able to accommodate a trailer, we do factor it into our selection criteria. Our app and in-vehicle navigation will indicate which locations support trailer pull through.

CHARGING
Q: There was reference to a “J1772 charging plug.” What is that?

This is the type of charging plug used by most electric vehicle makers, including Rivian. Sometimes referred to as a “J-plug,” using this plug type makes our vehicles compatible with CCS charging networks, and allows other EVs to use our Waypoint and Wall Chargers.

CHARGING
Q: Isn’t your Wall Charger just a connector, with the actual charger on board the vehicle?

Yes, that’s correct. All AC chargers are technically AC connectors that send AC current to the vehicle’s on-board charger, which is then converted to DC current and delivered to the battery. However, in conversations over the years with EV owners, we noticed people usually refer to them as “chargers,” not “connectors.” We went with the name most people use.

SERVICE
Q: When calling about service, who do I call—the Service Team or my Guide?

Either is fine. The Rivian Service Support Team is available 24/7, staffed with Rivian Service employees who have extensive training on your vehicle. They are always here to help and will be your primary point of contact in setting up service appointments and getting issues addressed. If you prefer, you can also contact your Guide who will ensure you get connected to the right person.

SERVICE
Q: How do over-the-air (OTA) updates work?

You’ll receive a notification and details on the update via the Rivian app and through your in-vehicle information display. You can perform the update immediately or delay it until a more convenient time (during an OTA update, your vehicle is inoperable and needs to be in park). Updates are best delivered through WiFi but can also be performed over a cellular network. You can also schedule updates to occur at night, so they don’t interrupt your day. The duration of each update varies depending on the size of the update and your Internet speed, but they are typically well under an hour.

WARRANTIES
Q: For how long is Roadside Assistance included with my vehicle?

Roadside Assistance is included in our new vehicle warranty—for 5 years or 60,000 miles. You can also extend Roadside Assistance beyond your warranty. We’ll share details on this extension when ordering your vehicle.

Thanks for all the great questions. If you missed our recent charging and service posts, we’ve included them below. If you have more questions, please visit our Support Center where you can also find links to call, chat or email. Look for more updates soon!

— The Guides
Do have an R1T reservation or R1S. I thought I signed up for updates, but I haven’t gotten anything, and didn’t get the email above.
 

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I placed a reservation for a R1T on the first day preorders were available in Nov 2018, so I'm hoping to hear from my Guide in 3-4 weeks.
 

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Do have an R1T reservation or R1S. I thought I signed up for updates, but I haven’t gotten anything, and didn’t get the email above.
I was not getting any messages for them recently. I went into my settings on the Rivian site and found that my preferences were set to not get mail from them. Not sure how or when that happened, but was easy to turn back on, and I did get this most recent mail.
 
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