My tonneau jammed the first time I attempted to operate it when it wasn’t clean. I live on a dirt road in southern Utah, and my truck stays clean until I drive it…anywhere. Rivian advised me that the tonneau on launch editions is a known problem and they are in the process of a redesign, at which time we will all be contacted to have the stock tonneau cover replaced. In the mean time, they came out and picked mine up, left me a loaner R1T (which ALSO had a jammed tonneau cover!), and took mine to Salt Lake City to temporarily repair the tonneau. I got mine back a week later, and the tonneau jammed again immediately. Additionally, they apparently unplugged one of the bed lights when they “repaired” my tonneau. Now it’s jammed and only half-lit. Anyway, a word to new Launch Edition owners: under no circumstances should you attempt to use the powered tonneau if the vehicle isn’t spotless clean! I still love the truck but how quickly Rivian resolves this issue will be very telling. As others have stated, customer service has been over the top great, but what I really need is a working tonneau cover.