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Discussion Starter · #1 ·
Hello folks!

I hope maybe some of you may have an answer to my burning question/dilema:

Preorder date: Dec 27, 2018. Capitan Grey and Green interior. Delivery Window: Originally Sept 2021 moved to Nov 2021. Since January moved to April-May 2022.

I have two acquaintances in my same city and zip code with their R1T delivered already. Their preorder date was June of 2020. Good new for them. Their color Blue and PreLaunch green.

I have called, emailed RIVIAN CSR, and I don't get an answer except that my delivery window is "April to May 2022" followed by a pre-written happy email about "keep exploring"...

I am upset that I have been "cut off" from my preorder date by at least 18 months with nobody able to give me a solid logical answer of why?. If someone from Rivian CSR would contact the customer (me), and tell me that the delay is due to (fill in the blanks: exterior/interior color options, etc.) one could decide to continue waiting Vs changing to available colors now or else. I have no issues waiting for the configuration I pre-ordered. However, in my personal experience I think Rivian's communication to their customer base is absent, and superficial. Very marketing oriented. How is it possible that they have a "merchant shop online website" to sell nick nacks related to Rivian, but their webite still does not tell their customer with a preorder their "position" on the waiting list (if there is such a thing) as they promised in the late fall of 2021?

As a comparison, I also own a Tesla and a new 2022 LUCID Air Dream Edition. I hate to make a comparison, but I can avoid the glaring difference on customer center approach: their customer service experience has been amazing and excellent from the time one ordered the vehicle to the delivery, and follow up. I ordered the vehicle last Jan 2021. I was kept in the loop throghout the year, before, during, and after vehicle was delivered. I have it now for 3.5 months (1,500 miles) and I can only say that Lucid CSR communication has been stellar.

Just my two cents.
 

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2022 Rivian R1T Launch Edition
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I'm sorry to hear of your issues. I agree the communication is lacking and have shared those thoughts with my "Guide" as well. The entire process post-reservation could best be described as choppy. I chalked it up to being an early adopter, but am hearing the Lucid experience is much more user friendly.

Good luck and hope things smooth out for you.
 

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Discussion Starter · #3 ·
I'm sorry to hear of your issues. I agree the communication is lacking and have shared those thoughts with my "Guide" as well. The entire process post-reservation could best be described as choppy. I chalked it up to being an early adopter, but am hearing the Lucid experience is much more user friendly.

Good luck and hope things smooth out for you.
Thank you, Joe. I just wish RVN got their act together. With so many EV Truck options coming online from legacy automakers and new companies, the marketplace for EV trucks/SUV's would be crowded.
 

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Without confirmation, I believe it is due to the configuration you have (forest edge interior). Of all the trucks I’ve seen in videos/reviews as well as 50+ trucks at the Denver location, they all have had black mountain interior.

I’d imagine the folks in your area who took delivery also have black interior?

I would also agree on the poor communication by Rivian - after the whole price hike and revert, they promised to better their comms- I certainly have not seen this change yet.
 

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Discussion Starter · #6 ·
Yes, you are correct: both trucks I have seen in the same area have a black interior. I failed to mention, however, that I updated my configurator to a black interior in January 2022 to see if that would get my delivery window faster since I m not picky about the interior. Well, it is what it is.

I wish RVN would listen to their customers: things would go so much better for them, IMHO.
 

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Have the same complaint... If Rivian were more public about the factors that drive placement in queue, early pre-order folks could decide whether to reconfigure or wait longer. Rivian is not doing a good enough job here.
 

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Discussion Starter · #8 ·
I just got an update, now from a third friend: the same configuration. Color Prelaunch green and originally white interior, changed to black. Same zip code. His preorder date was May 13, 2019 (my order was Dec 27, 2018). He is getting the truck delivered this Friday, April 15th. He told me that his "delivery window" was "February-March" and he is getting his truck delivered 6 weeks after his window. Also, he explained that he was told by the advisor that if he wanted a "white" interior as he originally wanted, they could not guarantee delivery this year (2022).

Crazy Crazy Crazy
 

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I just got an update, now from a third friend: the same configuration. Color Prelaunch green and originally white interior, changed to black. Same zip code. His preorder date was May 13, 2019 (my order was Dec 27, 2018). He is getting the truck delivered this Friday, April 15th. He told me that his "delivery window" was "February-March" and he is getting his truck delivered 6 weeks after his window. Also, he explained that he was told by the advisor that if he wanted a "white" interior as he originally wanted, they could not guarantee delivery this year (2022).

Crazy Crazy Crazy
very, very interesting. Goes to show the communication style of Rivian. It has not been communicated to the masses of people that have “white” or “green” interior that they likely won’t take delivery in 2022 even though delivery window says “oct-dec” or whatever the case may be. Who knows what the actual validation is behind the statement of that advisor… but seems to me a lot of ppl will be led on with their delivery window.
 

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Discussion Starter · #10 ·
True. RVN maybe worry about losing direct market share by explaining the current roadblocks to the build and delivery of the vehicle (s). They miss the fact that people would rather know the truth, and I am sure the majority of customers would be sympathetic about it. However, with no straightforward communication and trying to hide their issues on production, eventually, these issues come to the public eye, building themselves a bad rep. So far not impressed.
 

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CS is till confirming that May-June windows with Forest Edge are still on track. Take that for what it’s worth, but I’d be shocked if the reality is next year.
 

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Discussion Starter · #12 ·
That is great to hear! I like the Forest green interior too, but I don't think that I have ever seen one: I have been to many of their events and I have seen both the white and black interiors, but never the green, Thanks Wildabeest
 

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Rivian has only delivered (to retail customers) black interior R1T's so far.

If you have a Forest Edge or Ocean Coast interior configured.. you'll have to wait no matter how far back you ordered your truck.
 

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I wish I had a delivery window. I ordered in January, but I know they can't give me a realistic date, so I guess what's the point in worrying about it. Considering switching to Max Battery since it will take forever anyway.
 

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Hello folks!

I hope maybe some of you may have an answer to my burning question/dilema:

Preorder date: Dec 27, 2018. Capitan Grey and Green interior. Delivery Window: Originally Sept 2021 moved to Nov 2021. Since January moved to April-May 2022.

I have two acquaintances in my same city and zip code with their R1T delivered already. Their preorder date was June of 2020. Good new for them. Their color Blue and PreLaunch green.

I have called, emailed RIVIAN CSR, and I don't get an answer except that my delivery window is "April to May 2022" followed by a pre-written happy email about "keep exploring"...

I am upset that I have been "cut off" from my preorder date by at least 18 months with nobody able to give me a solid logical answer of why?. If someone from Rivian CSR would contact the customer (me), and tell me that the delay is due to (fill in the blanks: exterior/interior color options, etc.) one could decide to continue waiting Vs changing to available colors now or else. I have no issues waiting for the configuration I pre-ordered. However, in my personal experience I think Rivian's communication to their customer base is absent, and superficial. Very marketing oriented. How is it possible that they have a "merchant shop online website" to sell nick nacks related to Rivian, but their webite still does not tell their customer with a preorder their "position" on the waiting list (if there is such a thing) as they promised in the late fall of 2021?

As a comparison, I also own a Tesla and a new 2022 LUCID Air Dream Edition. I hate to make a comparison, but I can avoid the glaring difference on customer center approach: their customer service experience has been amazing and excellent from the time one ordered the vehicle to the delivery, and follow up. I ordered the vehicle last Jan 2021. I was kept in the loop throghout the year, before, during, and after vehicle was delivered. I have it now for 3.5 months (1,500 miles) and I can only say that Lucid CSR communication has been stellar.

Just my two cents.
There is no exterior color called "prelaunch green"...it's "Launch Green" known as LG or "Forest green" known as FG.
DirtyB
 

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Hello folks!

I hope maybe some of you may have an answer to my burning question/dilema:

Preorder date: Dec 27, 2018. Capitan Grey and Green interior. Delivery Window: Originally Sept 2021 moved to Nov 2021. Since January moved to April-May 2022.

I have two acquaintances in my same city and zip code with their R1T delivered already. Their preorder date was June of 2020. Good new for them. Their color Blue and PreLaunch green.

I have called, emailed RIVIAN CSR, and I don't get an answer except that my delivery window is "April to May 2022" followed by a pre-written happy email about "keep exploring"...

I am upset that I have been "cut off" from my preorder date by at least 18 months with nobody able to give me a solid logical answer of why?. If someone from Rivian CSR would contact the customer (me), and tell me that the delay is due to (fill in the blanks: exterior/interior color options, etc.) one could decide to continue waiting Vs changing to available colors now or else. I have no issues waiting for the configuration I pre-ordered. However, in my personal experience I think Rivian's communication to their customer base is absent, and superficial. Very marketing oriented. How is it possible that they have a "merchant shop online website" to sell nick nacks related to Rivian, but their webite still does not tell their customer with a preorder their "position" on the waiting list (if there is such a thing) as they promised in the late fall of 2021?

As a comparison, I also own a Tesla and a new 2022 LUCID Air Dream Edition. I hate to make a comparison, but I can avoid the glaring difference on customer center approach: their customer service experience has been amazing and excellent from the time one ordered the vehicle to the delivery, and follow up. I ordered the vehicle last Jan 2021. I was kept in the loop throghout the year, before, during, and after vehicle was delivered. I have it now for 3.5 months (1,500 miles) and I can only say that Lucid CSR communication has been stellar.

Just my two cents.
Likely Following letter from Rivian HR will answer you question...
I got this letter last night from Rivian
Check your config.

I’m writing you from our new Customer Engagement Center in Irvine, CA, where Guides and Specialists are working to support deliveries to customers across the country. It’s been a privilege to see social media and Internet forums flooded with photos and videos of new customer deliveries; they inspire us to keep exploring every option to get even more of you into Rivian vehicles as quickly as we can.

To support that goal, we’re adjusting our production sequence to maximize production output in spite of supply challenges. Here are some important details:
  • The biggest adjustment is with our interior color options. For both R1T and R1S, we are prioritizing Black Mountain and Forest Edge interiors for the soonest deliveries, with Ocean Coast deliveries starting later this fall. The light wood in Ocean Coast is more challenging to produce, so in order to move faster, we are focusing initially on producing with Black Mountain and Forest Edge.
  • We are also using more batching of exterior colors and wheel options. Building in few build combinations reduces complexity with our suppliers and in the plant and allows us to build a greater number of vehicles.
  • This updated approach also means we’ll see Adventure Package vehicles rolling off the line alongside Launch Edition vehicles over the next few months.
While these ramp-optimized build plans may affect some people’s delivery timing — moving some up and some back — this will enable us to deliver as many vehicles as quickly as possible. In the coming weeks, we will email updated delivery estimates to all preorder holders.

For preorder holders with a delivery window in 2022, we will be reaching out in late May to gauge your preferences and help further inform our build combinations. If you’re flexible on certain options, you may be able to take delivery sooner. If you love your original configuration and prefer to stick with it, then no action is required on your part — we’ll simply continue to update you on your estimated delivery timing.

We ask those preorder holders with a 2023 (or later) delivery window to sit tight for now but know that we intend to provide you with more clarity this summer as well.

Look for more updates about your individual preorder in the coming weeks, and as always, please reach out if you’ve got questions.

Thanks for being on the journey with us.

More soon,

Tony Caravano
Head of Rivian Customer Engagement
 

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If you are within your designated delivery window, have a Launch Edition (not Adventure Edition) then you should have, or should be getting, a guide. It sounds like you have NOT had a guide call, correct? Have you asked CS specifically about getting assigned a guide? I'm betting that most people that are within their April/May delivery window for LE's have already had guide contact (I have). Once you do have a guide, the first thing you do is LOCK-IN your config... Then, you will get a PBA. Then, once the truck is off the line and ready for prep and final inspection work at the closest delivery center, you will get the 8-step purchase process going.
 
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