Hello folks!
I hope maybe some of you may have an answer to my burning question/dilema:
Preorder date: Dec 27, 2018. Capitan Grey and Green interior. Delivery Window: Originally Sept 2021 moved to Nov 2021. Since January moved to April-May 2022.
I have two acquaintances in my same city and zip code with their R1T delivered already. Their preorder date was June of 2020. Good new for them. Their color Blue and PreLaunch green.
I have called, emailed RIVIAN CSR, and I don't get an answer except that my delivery window is "April to May 2022" followed by a pre-written happy email about "keep exploring"...
I am upset that I have been "cut off" from my preorder date by at least 18 months with nobody able to give me a solid logical answer of why?. If someone from Rivian CSR would contact the customer (me), and tell me that the delay is due to (fill in the blanks: exterior/interior color options, etc.) one could decide to continue waiting Vs changing to available colors now or else. I have no issues waiting for the configuration I pre-ordered. However, in my personal experience I think Rivian's communication to their customer base is absent, and superficial. Very marketing oriented. How is it possible that they have a "merchant shop online website" to sell nick nacks related to Rivian, but their webite still does not tell their customer with a preorder their "position" on the waiting list (if there is such a thing) as they promised in the late fall of 2021?
As a comparison, I also own a Tesla and a new 2022 LUCID Air Dream Edition. I hate to make a comparison, but I can avoid the glaring difference on customer center approach: their customer service experience has been amazing and excellent from the time one ordered the vehicle to the delivery, and follow up. I ordered the vehicle last Jan 2021. I was kept in the loop throghout the year, before, during, and after vehicle was delivered. I have it now for 3.5 months (1,500 miles) and I can only say that Lucid CSR communication has been stellar.
Just my two cents.
I hope maybe some of you may have an answer to my burning question/dilema:
Preorder date: Dec 27, 2018. Capitan Grey and Green interior. Delivery Window: Originally Sept 2021 moved to Nov 2021. Since January moved to April-May 2022.
I have two acquaintances in my same city and zip code with their R1T delivered already. Their preorder date was June of 2020. Good new for them. Their color Blue and PreLaunch green.
I have called, emailed RIVIAN CSR, and I don't get an answer except that my delivery window is "April to May 2022" followed by a pre-written happy email about "keep exploring"...
I am upset that I have been "cut off" from my preorder date by at least 18 months with nobody able to give me a solid logical answer of why?. If someone from Rivian CSR would contact the customer (me), and tell me that the delay is due to (fill in the blanks: exterior/interior color options, etc.) one could decide to continue waiting Vs changing to available colors now or else. I have no issues waiting for the configuration I pre-ordered. However, in my personal experience I think Rivian's communication to their customer base is absent, and superficial. Very marketing oriented. How is it possible that they have a "merchant shop online website" to sell nick nacks related to Rivian, but their webite still does not tell their customer with a preorder their "position" on the waiting list (if there is such a thing) as they promised in the late fall of 2021?
As a comparison, I also own a Tesla and a new 2022 LUCID Air Dream Edition. I hate to make a comparison, but I can avoid the glaring difference on customer center approach: their customer service experience has been amazing and excellent from the time one ordered the vehicle to the delivery, and follow up. I ordered the vehicle last Jan 2021. I was kept in the loop throghout the year, before, during, and after vehicle was delivered. I have it now for 3.5 months (1,500 miles) and I can only say that Lucid CSR communication has been stellar.
Just my two cents.