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After receiving RJ's follow up email offering to correct the situation and allowing us to reinstate our orders, I sent an email to customer service by including RJ's letter and reiterated my pre-March 1 configs.

Just as a CYA so I've some record in case I'm overlooked during the recovery process that I imagine will take several weeks minimum.
 

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Customer service will tell you to look out for an email. They are working on it. They do not revert anything when you call them. So emailing or calling doesn’t speed up anything. I called and that is what I was told.
 
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