Rivian Forum – Rivian R1T & R1S News, Pricing & Order... banner
1 - 3 of 3 Posts

·
Registered
Joined
·
1 Posts
Discussion Starter · #1 ·

·
Registered
Joined
·
2,587 Posts
Welcome to the forum @RaRaTPS. I have also seen similar job postings closer to me. Last month a bunch of them went up for service center positions in NYC.

7 days ago:
Rivian Automotive4.3
Service Operations Manager
New York, NY
$93k - $268k (Glassdoor Est.)
Easy Apply
Save
More


Job
Company
Rating
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.

As a company, we constantly challenge what's possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.

We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.
This role requires an experienced professional with high levels of energy and initiative, deep understanding of service processes, go-getter attitude, great leadership skills, and cross-team collaboration. To be successful in this role, you must have a customer-first approach, thrive in ambiguous and unexpected environments, tackling all challenges with a creative and flexible mindset.

Responsibilities
  • Provide the world's best of the best in customer service rivaling any industry
  • Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
  • Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
  • Ensure that programs and processes are developed, assessed, communicated, and administered in compliance with Rivian's objectives
  • Manage and be accountable for high value inventory reconciliation
  • Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
  • Work in partnership with cross functional teams regularly on implementing and continuously improving field service operations
  • Prioritize, plan, and coordinate logistics and meetings with internal teams and external parties
  • Build a strong customer-centric team of Mobile/Service Technicians, Service Advisors, and Parts Advisors
  • Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
  • Build a Rivian culture that is inclusive, and maintain high levels of team morale
  • Responsible for ensuring the establishment of safe service business practices and processes
  • Follow and promote Rivian's high standards of safety, cleanliness, and organization
  • Develop and maintain a process to track and report on KPI's at the Service Centers
Qualifications
  • Bachelor's degree or equivalent work experience
  • Ability to have a direct impact on scalability in a complex organization
  • Effectively manage remote service teams and a driver of people performance
  • Excellent verbal and written and communication skills
  • Outstanding planning and organizational skills with a focus in operational excellence
  • Detail-oriented with strong analytical and interpersonal skills
  • Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
  • Ability to perform duties with a high level of professionalism, flexibility, discretion, judgment, diplomacy, and tact
  • Proven ability to effectively handle and adapt to multiple priorities, organize workload, and meet deadlines
  • Knowledge of automotive equipment and servicing methods
  • Must possess a valid driver's license and clean driving record
  • Automotive Technical skills preferred
  • Able and flexible to travel as needed
  • Automotive repair knowledge preferred
  • Experience working in start-up environments preferred
  • Experience in leading automotive or high-tech team-orientated, fast-paced work environment
  • Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Equal Opportunity


Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.
13 days ago:
Rivian Automotive4.3
Service Center Advisor
New York, NY
$50k - $93k (Glassdoor Est.)
Apply Now
Save
More


Job
Company
Rating
at Rivian Automotive
United States, New York, New York City
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.
Rivian is looking for an experienced Service Advisor to work at one of the world's most adventurous vehicle brands. The ideal candidate will possess the technical acumen and the ability to provide a strong level of customer service. If you're able to think quickly on your feet, love to solve operational problems, have exceptional people skills, and have a passion for adventure, then we want you on the team. You will be front and center working with our customers every day to assist with service needs and coordinate with our Operations, Call Center, Retail, and Marketing teams.
Responsibilities
  • Works every day to deliver a world-class customer experience
  • Answer phone calls, emails, and drive-in's to address any customer concern with the highest level of response and attention
  • Works collaboratively with Operations teams to communicate with customers and identify solutions to reduce customer impact
  • Responds thoughtfully to customer inquiries and escalated operational failures in a timely fashion
  • Determine if a technical solution can be resolved over the phone; perform detailed daily record keeping in the operating system
  • Conduct payment, invoicing, and estimate transactions within the system; walk our customers through a summary of all transactions
  • Translate customer-reported service-related problems to actionable work orders for technicians to complete
  • Communicate estimated completion time, regular updates, and follow through on each customer vehicle
  • Administer new and used vehicle warranty repairs in accordance with manufacturer warranty guidelines
  • Coordinate and communicate the details of every vehicle with each customer prior to delivery
  • Analyzes service lapses that result in customer impact and provide feedback and reporting as needed
  • Inspect vehicles before each customer delivery to ensure vehicles services and/or repairs are performed correctly
  • Perform detailed daily record keeping and reporting
  • Follow up with our customers on services provided; ensure they are satisfied with the work performed
  • Meet requirements of the state and federal law for automobile repair and consumer protection
  • Contribute to a Rivian culture that is inclusive, and maintain high levels of team morale
  • Support a robust customer-centric team of Mobile/Service Technicians, Parts Advisors, and Service Manager
  • Collaborate with Service Operations, Sales, Retail, and Delivery & Field Operations teams
  • Perform other service-related duties as assigned and be an advocate for our customers
  • Over-deliver in a team-based environment to achieve a common goal
Qualifications
  • Minimum of 2 - 3 years experience in an in high-end customer service environment
  • High school diploma or equivalent.
  • Experience in an automotive or high-tech environment preferred
  • Experience with managing remote service teams preferred
  • Working knowledge and experience of automotive products, repairs, and parts
  • Exhibits patience, empathy, attention to detail, and a passion for problem-solving
  • Strong written and verbal communication skills with an ability to translate customer needs
  • Detail-oriented with strong analytical, organizational, and interpersonal skills
  • Great attitude with a high-energy personality, excellent customer service skills, and able to multi-task and thrive in a fast-paced environment
  • Professional appearance and work ethic
  • Strong desire to help people and willingness to learn new and innovative automotive technologies
  • Perform detailed daily record keeping and reporting
  • Experience with Microsoft Excel, SQL, and other data analysis tools
  • Over-deliver in a team-based environment to achieve a common goal
  • Basic mathematics skills to prepare and transact estimates and payments
  • Ability to travel up to 75% of the time
  • Must possess a valid driver's license and clean driving record
  • Ability to lift up to 50 lbs
  • Must be at least 18 years of age
  • Must be available for a regular schedule of 40 hours a week, including weekends and holidays, according to business need. Shifts may include evening, overnight, or early morning hours
Equal Opportunity
Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.
Privacy
We take your privacy seriously. For details please see our Candidate Privacy Notice.
20 days ago:
Rivian Automotive4.3
Regional Retail Manager, East
New York, NY
$48k - $94k (Glassdoor Est.)
Apply Now
Save
More


Job
Company
Rating
at Rivian Automotive
United States, New York, New York City
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract.
As a company, we constantly challenge what’s possible, never simply accepting what has always been done. We reframe old problems, seek new solutions and operate comfortably in areas that are unknown. Our backgrounds are diverse, but our team shares a love of the outdoors and a desire to protect it for future generations.
We operate development centers in Plymouth, Michigan; Southern California (Irvine, Carson & LA); Silicon Valley (San Jose and Palo Alto); Vancouver, British Columbia; and Surrey, England; as well as a manufacturing facility in Normal, Illinois.
Role Summary
Rivian is seeking a seasoned leader who desires the challenge of a new business and the excitement of building something from the ground up. You live and breathe retail and have a passion for people, leading teams and producing strong results. You are a strong coach and mentor to all your direct and indirect reports both on and off the floor, taking pride in always knowing your teams and understanding their goals, both personal and professional. You will partner with your Retail General Managers to ensure effective implementation of brand culture and business initiatives at the site level and regionally. You understand the importance of engaging with and building the Rivian community through our retail locations and will partner with the Marketing and local engagement leads to design and facilitate local events and activations. You work strategically to ensure operational excellence and deliver results across your region. Most of all, you will lead by example and inspire your team to live Rivian’s mission.
Responsibilities
  • Ensure that the Rivian retail customer experience is best-in-class across your region: authentic, engaging, educational and aligned with Rivian’s core values and culture.
  • Uphold the operational framework, best practices, and playbooks to deliver the best experience possible to our customers and team
  • Lead all Retail General Managers and locations in your region to ensure they are driving positive results, both financially and culturally
  • Develop General Managers within your region as best-in-class leaders, while ensuring they are actively developing their teams
  • Clearly and consistently communicate goals to your teams, linking these goals to individual location and employee performance.
  • Analyze and evaluate reports and data to identify ways to maximize sales and bolster KPI’s
  • Regularly visit and spend time in all locations within your region, as well as in your market, to network and evaluate performance and trends
  • Manage operations in alignment with the financial plan, including revenue plan, payroll budget, and overall store P&L
  • Lead the implementation processes that allow retail associates to seamlessly move a customer through the ownership funnel with the help of the digital commerce platform and CRM tools (including accessories and branded merchandise sales)
  • Ensure all locations within your region maintain compliance with all local, state, and federal regulations as well as Rivian company policy and procedures
  • Have a keen sense for visual merchandising and store cleanliness and relentlessly uphold retail presentation standards, ensuring our Retail locations always look and feel premium
  • Support new site openings within your region, working closely with the Retail HQ Team to execute the site turnover, product load-in, visual merchandising, recruiting, and hiring of a new team, training and onboarding and all other opening activities as needed
  • Proactively recruit talent into your Retail locations, ensuring a strong talent pipeline
  • Partner with the Retail Marketing and Engagement leads to create and facilitate regionalized marketing activations, programs and events focused on engaging with and building the Rivian community through our Retail locations
  • Take on additional projects, duties and assignments as required and/or by request from the retail leadership
Qualifications
  • 8+ years in multi-unit retail leadership, preferably in a Direct-to-Consumer business model
  • An obsessive approach to elevating the customer experience and commitment to taking every opportunity to over-deliver when it comes to delighting and interacting with our community
  • Possess an entrepreneurial mindset and apply a scrappy and resourceful approach to everything you do. Solve problems and overcome challenges with creativity and ingenuity.
  • Ability and willingness to work weekends, evenings, and holidays
  • Extensive experience with P&L, POS (Point of Sale) & CRM
  • Ability to build and maintain relationships, solicit cooperation, and achieve results through collaboration while managing multiple projects simultaneously in a fast-paced, high-growth environment.
  • Expertise in human resources, including recruiting, hiring, onboarding, payroll, and performance management
  • Ability to travel up to 50%
Equal Opportunity
Rivian is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rivian is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rivian are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rivian will not tolerate discrimination or harassment based on any of these characteristics. Rivian encourages applicants of all ages.
Privacy
We take your privacy seriously. For details please see our Candidate Privacy Notice.
 

·
Registered
Joined
·
1,691 Posts
Rivian is beginning to put their service operations in place. Here is a new Indeed job posting for Rivian Automotive in my Washington, DC area for a Mid-Atlantic Service Field Operations Regional Manager


Service Field Operations - Regional Manager (Mid Atlantic)
Service Field Operations - Regional Manager (Mid Atlantic) - Washington, DC - Indeed.com
Great find @RaRaTPS! Welcome to the forum! They have job postings open in Texas, Florida, Massachusetts, Illinois, and Georgia too.





 
1 - 3 of 3 Posts
This is an older thread, you may not receive a response, and could be reviving an old thread. Please consider creating a new thread.
Top