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Rivian, Chase partner to create an all-digital customer financing experience

The partnership will enable retail customers to finance a vehicle through a seamless end-to-end process

Jan 14, 2021 Rivian has selected Chase as their private label partner to provide customers with a truly digital-first vehicle financing journey.

Rivian has selected Chase as their private label partner to provide customers with a truly digital-first vehicle financing journey. The private label Rivian Financial Services will deliver a best-in-class financing journey for retail customers through a highly transparent, interactive and simple purchase process. The program is set to launch in early 2021, ahead of June 2021 deliveries of Rivian’s R1T pickup.

“At Rivian, we’re focused on delivering truly exceptional customer experiences with every interaction,” said Chief Growth Officer Jiten Behl. “Chase is aligned with our goal of fully reimagining the vehicle purchasing process for the digital era and making the investments to deliver a best-in-class financing solution for Rivian customers.”

“As customers increasingly look to do more online, we’ve activated our deep digital expertise across Chase to enhance the car buying experience,” said Jagdeep Dayal, head of Partnerships for Chase Auto. “The ability to seamlessly integrate financing into the purchase process helps our customers more simply secure a vehicle they will enjoy and can afford.”

Customers will be able to navigate a fully digital process at their own pace. Beginning with the credit application on rivian.com, customers can self-select a retail financing structure that best fits their needs. They will be offered a competitive, personalized decision within minutes that includes the ability to finance a variety of accessories to complement their electric adventure vehicle.

Customers will have the opportunity to review the financing details and electronically sign required documents. After vehicle delivery, customers can take advantage of digital servicing to view their account, make payments and obtain personalized customer support.