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574 Posts
During a chat session with Rivian CS yesterday, the rep wrote that there was great news, told me that I'd been assigned a guide and provided a contact email. I contacted my guide, who responded promptly.
During our conversation, the guide stated that he (my assumption based on his name) did not see a delivery window in my file. I was a bit puzzled by that, and asked if that was truly the case, why was I assigned guide? I also pointed out that I got an email in December with a 1H2023 window, and had reconfirmed with CS not long ago that there was no change to that.
After further checking, the guide told me that the delivery window probably changed, and that the new window would be much more specific than simply half a year. Of course, my next question was whether that meant my new window would be in the first six months of 2023, or the last. The response was that unfortunately, there was no way to tell at present. I then asked when I should expect to find out what my new delivery window was, to which the response was "we hope to get back to you in the near future" on that question.
While it's great to be assigned a guide, particularly as my reservation dates only to May of 2020, so I'm nowhere near the front of the line, there doesn't seem to be much benefit. My guide seems quite nice, and is certainly responsive. That's great, but if there's no new information that can be provided, what's the point?
During our conversation, the guide stated that he (my assumption based on his name) did not see a delivery window in my file. I was a bit puzzled by that, and asked if that was truly the case, why was I assigned guide? I also pointed out that I got an email in December with a 1H2023 window, and had reconfirmed with CS not long ago that there was no change to that.
After further checking, the guide told me that the delivery window probably changed, and that the new window would be much more specific than simply half a year. Of course, my next question was whether that meant my new window would be in the first six months of 2023, or the last. The response was that unfortunately, there was no way to tell at present. I then asked when I should expect to find out what my new delivery window was, to which the response was "we hope to get back to you in the near future" on that question.
While it's great to be assigned a guide, particularly as my reservation dates only to May of 2020, so I'm nowhere near the front of the line, there doesn't seem to be much benefit. My guide seems quite nice, and is certainly responsive. That's great, but if there's no new information that can be provided, what's the point?