[R99]

Anyone notice that Rivian updated the support section on their website?

Support Center - Rivian

Find answers or ask us a question — we're here to help. Learn about our vehicles, charging, deliveries and more.

rivian.com

They seem to have added more information for each section

• Preordering
• Configuration
• Vehicles
• Specifications
• Charging
• Service
• Who we are
• Careers

 

[Toha]

Great to see them moving ahead.
They seem to be very easy to get a hold of and have a good conversation. Thay sounds very promising.

 

[eHauler]

I like the fact that they started to address some very important questions on this page https://rivian.com/support/vehicles

Here's one of them:

How does towing affect range?
The R1T will have a towing capacity of 11,000 lbs. The R1S will have a towing capacity of 7,700 lbs. Similar to a conventional vehicle, range is affected by towing. Hauling 11,000 lbs will reduce range by about 50%.

 

[JimmyEV]

The information about servicing is really helpful as well.

How will service work?

Rivian will provide convenient and comprehensive service coverage. Whether you need maintenance or repairs we’ve got you covered in all markets where Rivian vehicles are sold.

Service can be scheduled from the Rivian app and with our Customer Service team. You can choose to visit a location, and whenever possible, we will come to you with Mobile Service.

Beyond the service visits you can plan for, you’ll have access to our Customer Service and Roadside Assistance teams for nearly every question, curiosity and help that your journey may need.