I wanted to make sure this thread has all the latest info on Rivian's service plan.
Anyone else get the new email from Rivian about charging, service, and warranties. We’ve received a lot of great feedback and questions over the past few weeks as we’ve been releasing information on charging, service and warranties. We wanted to share answers to some of the more common...
www.rivianownersforum.com
Some important info below on service and warranties.
SERVICE
Q: When calling about service, who do I call—the Service Team or my Guide?
Either is fine. The Rivian Service Support Team is available 24/7, staffed with Rivian Service employees who have extensive training on your vehicle. They are always here to help and will be your primary point of contact in setting up service appointments and getting issues addressed. If you prefer, you can also contact your Guide who will ensure you get connected to the right person.
SERVICE
Q: How do over-the-air (OTA) updates work?
You’ll receive a notification and details on the update via the Rivian app and through your in-vehicle information display. You can perform the update immediately or delay it until a more convenient time (during an OTA update, your vehicle is inoperable and needs to be in park). Updates are best delivered through WiFi but can also be performed over a cellular network. You can also schedule updates to occur at night, so they don’t interrupt your day. The duration of each update varies depending on the size of the update and your Internet speed, but they are typically well under an hour.
WARRANTIES
Q: For how long is Roadside Assistance included with my vehicle?
Roadside Assistance is included in our new vehicle warranty—for 5 years or 60,000 miles. You can also extend Roadside Assistance beyond your warranty. We’ll share details on this extension when ordering your vehicle.
Thanks for all the great questions. If you missed our recent charging and service posts, we’ve included them below. If you have more questions, please visit our Support Center where you can also find links to call, chat or email. Look for more updates soon!
