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It's been no secret that Tesla has had its ups and downs when it comes to servicing and repairing vehicles. Which is a concern for other EV startups, especially with Rivian.

It appears that Rivian is well aware of this issue and is trying to find a solution that is easy for everyone. CEO RJ Scaringe spoke with The Fast Lane Car and discussed the issue of servicing,
“So, we’re spending a huge amount of time solving service,Not just in your big cities, not just in LA or Seattle, but if you buy a car and you let’s say live 50 miles out from the city or live 200 miles away from the city… How do you manage that? So, those are some of the harder sort of challenges we’re thinking through and making sure it’s easy to service the vehicle."

"I think any great brand…that customers are going to be excited about and that customers are going to want to be part of, it has to fundamentally reset expectations. It has to disprove untruths. Tesla took the untruth that electric cars were boring and slow — that they were glorified golf carts — and they disproved that. They showed people that an electric car can be exciting and fun.”
I'm not sure what the best servicing solution for Rivian is, but they're going to need a strong group of specialists ready to go since they most likely won't have brick and mortar dealers.
 

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Yep, saw that video as it was posted in thread "Rivians might be able to perform "tank turns"."

Servicing is certainly a big unknown at this point and at or near the top of a lot of people's check list. Glad to see they, RJ and Charles and I suspect others at Rivian, are acknowledging *and* planning for this important aspect for future Rivian owners and quite frankly the success of Rivian. This could easily sink a company if not done well. Really curious how this unfolds and hopefully soon or at least before we have to commit our pre-orders later this year.
 
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