Yes, this happened a couple of times to me and i just stopped trying to open the gear tunnel from the infotainment panel. It's totally fine opening with the external button. It's one of those things I'm adding to a list to tell Rivian about if I ever need to make a service call for another reason... It's a minor inconvenience but I don't consider it worth spending time on the phone for now.
Mine doesn't fully release the gear tunnel door when using the infotainment screen to unlock it. It just pops it slightly open but is still latched. Then I'll have to press the release button on the side of the bed to unlock it.
I have the same issue on mine and had service take a look at it while they were here for other issues. The error just means that you opened the door, but it detected that it did not fully unlatch.
There’s a few things you can do to have it open more reliably:
If the door looks out of alignment or is binding on anything, have service come out and adjust it
Clean the seal to make sure it’s not sticking
Use a dry lubricant on the latch at the top of the opening.
You may still get the error sometimes but it appears to be benign.