I wonder if the Seattle, WA center can be based off the job listing.. It looks like it's a role for their AMZN partnership, and does not have anything to do with direct 2 consumer.

 

Maybe the partnership with Amazon is a good thing in that those vans will need more service than a consumer vehicle based on possible wear and tear. So, if Rivian can get an agreement with Amazon to 'share' some of its service center space, that would be a plus.

 

That has me wondering if this new investment round worth $25 Billion will include Rivian experience centers.

Rivian Is Close to Raising Funds at $25 Billion Valuation

A new round of funding is going on at Rivian that involves several existing investors. Rivian Automotive Inc., the electric-truck startup backed by Amazon and Ford Motor Co., is close to raising a new round of funding valuing it at about $25 billion, according to people familiar with the...

www.rivianownersforum.com

 

Here's a list of where Rivian retail and service center locations should be, based off of job postings.

• Washington D.C. : Previous Facilities Manager position has been filled, now a Security Guard Position is open here
• New York: Previous Facilities Manager position has been filled, now a Field Service Manager is now open here
• Chicago, IL: Construction Manager, Sales & Service, Facilities
• Vancouver BC: Service Field Operations - Regional Manager (Canada)
• Seattle, WA: Van Prime Program Operations Manager
• Los Angeles, CA: Retail Manager and Pre-Construstion Manager

Expect this list to grow as more information becomes available.

Based on current job postings for Service Center Managers I think we can add the following to the list of expected service locations:

• Boston
• Portland
• Sacramento
• Dallas
• Phoenix
• Austin
• Miami
• San Francisco
• El Segundo
• Newark
• Denver
• Las Vegas

Given population and the traditional truck market distribution, the biggest holes in service I see currently are in the southeast. The closest so far to Atlanta is Miami, which is ~650 miles away.

I understand they want to build where they think their market is, so either there aren't many pre-orders from traditional truck states in the southeast or I missed previous postings.

 

Based on current job postings for Service Center Managers I think we can add the following to the list of expected service locations:

• Boston
• Portland
• Sacramento
• Dallas
• Phoenix
• Austin
• Miami
• San Francisco
• El Segundo
• Newark
• Denver
• Las Vegas

Given population and the traditional truck market distribution, the biggest holes in service I see currently are in the southeast. The closest so far to Atlanta is Miami, which is ~650 miles away.

I understand they want to build where they think their market is, so either there aren't many pre-orders from traditional truck states in the southeast or I missed previous postings.

Sweet, two in Texas as makes sense. We are building a new house 45 minutes West of Austin so that won't be too bad at all. They'll definitely be popular in Texas but probably still rare for a while even if they pop out 1000s a month with so many Ford/GMC/Ram/Chevy's constantly being sold - Texan's are loyal to their truck brands.

 

To clarify, there were other cities with "Service Center Manager" openings. I just didn't include them earlier because the original pay in this thread included said cities. Full list of currently available positions is:

• Bellevue (Seattle)
• New York City
• Washington DC
• Normal
• Chicago
• Boston
• Portland
• Sacramento
• Dallas
• Phoenix
• Austin
• Miami
• San Francisco
• El Segundo
• Newark
• Denver
• Las Vegas

So technically, no Service center on the east coast from DC to Miami. Not much better. Apologies if I missed one.

 

Welcome to the forum @atlrivian and thanks for adding those locations.

Indeed odd that nothing is showing up for the east coast yet, but its somewhat expected with these lists being unofficial. Any east coast members here that want to suggest where locations should be?

 

I think one should be in Greenville, SC, where I live. It's halfway (ish) between Atlanta and Charlotte, both of which are obviously large at 6 million and 3 million respectively, making servicing each of those viable. Michelin and BMW put their manufacturing centers here, meaning there's already significant technical talent present and in development and focused on the area.

 

Looking at that location on Google maps it sure seems ideal. Along with any other hubs like it.
On the bright side, anyone further away from a service center can get Rivian to go to them instead. Although the details of that is still unclear.

 

The design plans for the experience center in Laguna Beach are out and they're pretty impressive.

Rivian Laguna Beach Experience Center Design Plans

Plans for Rivian's Experience Center in Laguna Beach have been revealed and it's going to look pretty sweet. https://legistarweb-production.s3.amazonaws.com/uploads/attachment/pdf/656140/Item_No._4.8_-_Staff_Report.pdf

www.rivianownersforum.com

 

A Hayes Valley, San Francisco location is in the works it seems.

"Plans to empty and renovate the two brick-fronted garage buildings at 340 and 362 Fell Street, which are currently home to California Detailing, Fell Street Auto Service and Domport Auto Body, are in the works.

And as envisioned, Rivian Automotive, the makers of an all-electric pickup truck (which is slated to beat Tesla’s Cybertruck to market) and SUV would then take over the combined 19,457 square feet of space, 5,162 square feet of which would become a sales office and the remainder a repair and service facility for the brand."

 

Seattle location details are finally here.

"A high-tech truck showroom is poised to replace one of the city's most defiantly old-school retailers. Electric vehicle startup Rivian, the future tenant, and JPC Architects have filed plans to gut renovate the Federal Army & Navy Surplus store, at 2112 First Ave. in Belltown.

Rivian confirmed the plan, and issued a brief statement. It said, “Our approach to retail spaces emphasizes opportunities for adaptive reuse and celebrating the local character and flavor of the neighborhoods we join. Belltown and the space at 2112 First Ave. are a great fit for Rivian's presence in Seattle.”

On the Block: From surplus ponchos to electric trucks: Rivian is coming to Belltown

A high-tech truck showroom is poised to replace one of the city's most defiantly old-school retailers.

www.djc.com

 

Seattle location details are finally here.

"A high-tech truck showroom is poised to replace one of the city's most defiantly old-school retailers. Electric vehicle startup Rivian, the future tenant, and JPC Architects have filed plans to gut renovate the Federal Army & Navy Surplus store, at 2112 First Ave. in Belltown.

Rivian confirmed the plan, and issued a brief statement. It said, “Our approach to retail spaces emphasizes opportunities for adaptive reuse and celebrating the local character and flavor of the neighborhoods we join. Belltown and the space at 2112 First Ave. are a great fit for Rivian's presence in Seattle.”

On the Block: From surplus ponchos to electric trucks: Rivian is coming to Belltown

A high-tech truck showroom is poised to replace one of the city's most defiantly old-school retailers.

www.djc.com

Looks like the Seattle location is beginning to take shape.

With interest in electric trucks on the rise, Rivian gets set for business in Seattle area

Rivian is setting up a showroom in Seattle and a service center in nearby Bellevue for this year's scheduled rollout of its all-electric pickup truck and SUV.

www.geekwire.com

 

Looks like as of now I will have to go to NYC or Newark, NJ to seek service or take receipt of the Truck. I was hoping to see a Philly area location or even my home state of DE since the I-95 Corridor is a major travel hub between, DE - NJ - PA - MD

 

Rivian has repeatedly stated they will deliver the vehicle to your driveway, give you a personalized 1:1 walkthrough of the vehicle (or a video intro if you'd prefer) and then come to your home to service your vehicle. Why do you think you need to go to some other places to do either thing?

 

Not all service can be done remotely, its a fact. I certainly don't want to go out of my way for either and will welcome a Rep/Tech to my home.

I have a fully functioning garage with lifts and tools since I'm a gearhead but I can see others who live in communities with horrible HOA's that forbid maintenance work or otherwise.

I do however plan to visit a dealer/service center to see all options and colors in person if I can, since I think my reservation wont deliver until many LE have their vehicles. Might sway me to change my choices if I get to see/review in person first.

 

I'm still confused by your references to dealers and service centers. These things will not exist. The experience centers have given no indication they will be service centers, and all sales will be occurring virtually, so there are no dealerships.

I can't find the link now but I was under the impression Rivian is intending to partner with other companies for repairs that can't be done in a driveway. That being said, short of a battery replacement, what maintenance do you think they won't be able to do in a driveway? There should be a vastly reduced amount of moving parts in either vehicle compared to an ICE. If a motor dies, they just jack it up and replace the whole module. If something electronic goes kaput, I'd also assume that could be fixed on site.

Battery replacement? I could see them needing that to go in to a service center and get lifted, but how often do EVs have battery failures and need full replacement?

 

We are in a thread called Retail & Service Center Locations aren't we... I'm sure the approach will mimic Telsa with the minimalist approach to brick and mortar locations, but only time will tell.

 

Rivian does state they'll have service centers. In the first link they talk about being able to service wherever you are, but there's only going to be (at least initially) 10 experience centers in the US. Given that, I highly doubt those will be the same as service centers. I believe there's been some speculation that Rivian may leverage Ford service centers to fill out that capability.

Rivian Support - Support Center - Rivian

Rivian provides convenient and comprehensive service coverage. Whether you need maintenance or repairs, we’ve got you covered in all markets where Rivian vehicles are sold. Service can be scheduled through the Rivian app and directly with our Service Support team. We are building out a...

rivian.com

Will you have Rivian Service Centers? - Support Center - Rivian

Yes, Rivian will have a network of Service Centers across the country. Whenever service needs require more than a Mobile Service visit, we will arrange for your vehicle to be picked up and brought to one of our Service Centers.

rivian.com

As far as delivery goes, Rivian is not a dealer - that's why they're fighting with all these states over whether they can direct sell or not. If you're not a dealer, I'm not sure how you have dealerships. Again - experience centers have not been indicated as a 'dealership' style experience, though I imagine you might be able to get guided help for online ordering at an experience center, kind of like some retail stores do now where you browse in the store but do all your purchasing/ordering online.

Rivian Support - Support Center - Rivian

For owners in the United States and Canada, your options for delivery include service center pickups and home deliveries where available— you can ask a Rivian Field Specialist for a walkthrough of your new vehicle or explore on your own time through a guided digital orientation.

rivian.com

All of this can change as time goes forward, of course. I hope it doesn't - every B&M Rivian runs is that much more money I have to pay to buy a vehicle so they can manage overhead. I'd rather see them go with a slick and lean model that reduces the consumer cost pass-throughs.

 

Servicing info is expected to be out this week.

 

This is what I found out ahead of more service info expected later in the week in a big news release.

"We'll be utilizing mobile service whenever an over-the-air software update isn't enough. Bringing service to your home or workplace at your convenience. If more extensive work is needed we'll provide transportation of the vehicle to and from a service center or third party partnership at no additional cost to you."

I wonder who that third party partnership will be with? Ford?

 

People keep bringing up Ford for service. Ford in themselves does not do service. The dealerships do.
I am surprised no one is bringing up Cox as the service partner. A couple of their brands do fleet service.
Here is one: Home - Dickinson Fleet Services

 

People keep bringing up Ford for service. Ford in themselves does not do service. The dealerships do.
I am surprised no one is bringing up Cox as the service partner. A couple of their brands do fleet service.
Here is one: Home - Dickinson Fleet Services

Interesting. I do remember seeing Cox being mentioned and maybe we'll see others step up too.

 

I kicked myself hard when I heard about this yesterday. I was literally across the street at the temp JLR dealer picking up a Defender this last weekend.

I will be in there again on Tuesday for a few additions to the Defender. I will walk over and see about snapping a few pics of the location to see if anything has changed since this article.

 

Would love to see pics of your Defender and the Rivian dealership!
Also anything interesting you discover. I really want to know how many chargers they'll have.

 

As promised, in progress shots of the Bellevue service center. About a dozen guys crawling about the place at 7:30am.

 

 

It seems comical to me that in going through this thread, there is no mention of a service center in the Detroit area. Yet, Detroit is an initial place where they will be conducting test drives AND if my memory serves me correctly, Plymouth, MI is where this vehicle was given birth through their 1st HQ.

 

Michigan is not friendly to Rivian because they're not selling through franchise dealers.

 

New photos from inside the service center in Bellevue, Washington!

 

Not the greatest looking service center but understandable considering they're new to the game.

 

Well, there won't be oil stains on the floor.

 

Those techs will have the cleanest set of tools and far fewer 10mm sockets that go missing.

 

A Rivian service center has apparently been spotted in Brooklyn at 512 Johnson Avenue.

 

NYC. The heart of the adventuring universe. 🤔