Has anyone received an email like this? Rivian says they're going to be automating the their production and delivery planning to make things easier.


As always, our goal is to get you behind the wheel of your Rivian as quickly and efficiently as we can. These new updates to the purchasing experience are designed to help.

You will be able to confirm your configuration directly from your Account Page.
Until now, order confirmation has been a manual process completed only with help from a Rivian Guide. This new self-service option will signal to us that you’re committed to your configuration, which will streamline production and delivery planning. We'll alert you by email once the feature is available in your Account Page. You’ll also continue to have Guide support for order confirmation, and any other questions throughout the purchasing process.

There’s less paperwork to sign.
With the ability to confirm your configuration directly from your Account Page, you’ll no longer need to sign a Preliminary Buyer’s Agreement (PBA). The less paperwork the better, right?

You may have the option to pick up your vehicle at a Rivian service center.
Starting today, if on-site pickup is available in your area, you'll see it as an option during the purchasing process. Pickups will be available at 12 service centers initially, with more planned in the future. You’ll have a chance to visit us, meet the team and get a closer look at the service network that’s supporting you. Home delivery is still available.

We’ll never stop exploring ways to make ordering, purchasing and picking up your Rivian as fun as driving it. Keep the feedback coming.