I just got off an online chat with Rivian Support. They said there's a team holed up in a conference room "brewing coffee and stress eating cookies" to figure out how to get the configuration changes that some people made rolled back, reinstate cancelled preorders, and get the online site to reflect original pricing.I was wondering if they would do this given the fury of those that put in deposits. I am happy to see they put themselves in our shoes. 👏🏼👏🏼👏🏼
Although they have yet to update my configuration page back yet. But I’m not worried. The email said they’ll honor the original pricing.
I wonder what happens if you modified your configuration and saved it to lower the pricing? I assume they will honor your original configuration?
Did they give you any timeframe of when the website would be updated for those pre-ordersI just got off an online chat with Rivian Support. They said there's a team holed up in a conference room "brewing coffee and stress eating cookies" to figure out how to get the configuration changes that some people made rolled back, reinstate cancelled preorders, and get the online site to reflect original pricing.
I don't envy them the task ahead of them.
Been there done that, not much fun when doing it but cool to look back on it after to see what had been accomplished….I just got off an online chat with Rivian Support. They said there's a team holed up in a conference room "brewing coffee and stress eating cookies" to figure out how to get the configuration changes that some people made rolled back, reinstate cancelled preorders, and get the online site to reflect original pricing.
I don't envy them the task ahead of them.
I didn’t ask. RJ just announced yesterday and most systems aren’t designed with partial rollbacks and restoring of config changesDid they give you any timeframe of when the website would be updated for those pre-orders
no timeframe - they just said "hold of on making any more changes to your config and soon you'll see it revert back to Feb 28th"Did they give you any timeframe of when the website would be updated for those pre-orders