[eHauler]

If you need to contact Rivian's support team, call them at 1-888-RIVIAN-1 (Open Monday-Friday from 9am-9pm EST) or email them at [email protected]. You can also try sending them a direct message on Facebook: Rivian

 

[JimmyEV]

Good to know, It'll be interesting to see if this is going to be their main number going forward or if it will only be in use until deliveries start coming.

 

[paulrenec]

I called yesterday and was answered promptly by Martin. it was a pleasant conversation about the next steps that should be coming soon ( configurator, colors choices) I was pleasantly surprise that i did not have to say who i was and that they recognise my cell number, great interaction with Martin! Looking forward to meet the team when they resume their road show.

 

[R99]

I called yesterday and was answered promptly by Martin. it was a pleasant conversation about the next steps that should be coming soon ( configurator, colors choices) I was pleasantly surprise that i did not have to say who i was and that they recognise my cell number, great interaction with Martin! Looking forward to meet the team when they resume their road show.

That's a good sign. Did Martin give any hints about what's coming next?

 

[paulrenec]

they were working on the colors for this week so that it could be included in the configurator, beside that nothing new.

 

[MilesK]

they were working on the colors for this week so that it could be included in the configurator, beside that nothing new.

If that's the case then I guess we won't know the full list of colors until the configurator is out.

 

[eHauler]

they were working on the colors for this week so that it could be included in the configurator, beside that nothing new.

Exciting!
Keep us in the loop of what they tell you and even send your way (email, physical mail, etc.)
Also, make sure to add yourself to the order tracker:

Worldwide Rivian Pre-Order Tracker Thread

Note from Admin: This tracker has been updated with a new tracker that reflects all the options in the configurator. Please add a new entry to the new tracker and update everyone on which colors and options you chose. New Tracker Here

www.rivianownersforum.com

 

[Heyvernsky]

I called yesterday and was answered promptly by Martin. it was a pleasant conversation about the next steps that should be coming soon ( configurator, colors choices) I was pleasantly surprise that i did not have to say who i was and that they recognise my cell number, great interaction with Martin! Looking forward to meet the team when they resume their road show.

They know the name of my truck
Makes me giddy

 

[eHauler]

They know the name of my truck
Makes me giddy

Great to see the level of detail with the service they offer. Even more of a reason to look forward to the new Guides service.