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Article: I Bought a Rivian R1T Electric Pickup Truck (and It Was Torture)

The author LOVES his R1T, to be clear. But he had what sounds like mostly nightmarish experience with pre-purchase, delivery, wall charger installation — the whole surface area of the new customer experience.

My own experience was way less traumatic, but I can see exactly how this might go wrong at every step. I opted for my own insurance and simply declined the Nationwide quote by email. One weird requirement they were sort of quiet about was that I have my own insurance policy live and in effect in order to take delivery. I've never seen that anywhere else. The delivery specialist said he had instructions not to complete the transaction without proof of insurance.

Oh, wait: my QMerit-provided electrical installer is coming to fit my wall charger on Tuesday, so I may not be clear of trouble yet…
 

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So much drama... But it's for the clicks. so it works.
Totally agree—click bait drama! Must have had nothing else to write about and had a looming deadline…..

On a related note, happy to report that I was invited to build today 😊😊😊 and started the 8 step process. Was a little confusing as I tried to do every step sequence I could so there would be no delays on my end. Had to talk with the guide to discover (1) that you don’t need to do everything sequentially (e.g., insurance is not required until the vehicle is shipped to the distribution center and they contact you) and (2) the vehicle is already built at Rivian with a VIN!!!🙏

The guide said it was now in the QC process and then would be shipped to Brooklyn and once there, the service center would contact me for delivery back in Buffalo (an extra 1200 mile journey!). He said I couldn’t arrange to pick it up in Normal or Brooklyn and he wasn’t really authorized to give a delivery timeframe but softly hinted at 6-8 weeks, which would put me ahead of the October-November estimate received last month.

Would be interested to know what other people have experienced recently in terms of waiting on delivery from the time they received their VIN and invite to finish the 8 Step process????
 

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Copy and pasted from below....."This whole "article" was a complete waste of time to read!"

Was completely the opposite for me. 8 steps took maybe 20 minutes. Easy when you have everything they need. Hence, be prepared and it goes quite smoothly. Delivery was on time. Took all of 5 minutes to deliver the truck. Same here, they called with an offer to change to a truck already built. They can't answer your questions on when and where whey they don't know yet. But, switching to a similar spec truck that was already built, provided me with all the answers to my questions. Had the truck 2 weeks later. Yes, this "article" or whatever it was, was an over-dramatization. More due to lack of preparation by the buyer than Rivian's shortcomings.

Nobody is "forced to use Rivian's Nationwide Insurance".
Car dealers or manufacturers aren't in the business of paying a fortune for trade-ins. It's offered. For Rivian, they probably have no desire to do so, but do as a courtesy. Take their offer or don't. Very simple. Can always sell it yourself.
Complaining about having to pay for the truck? Really? Did they expect to not have to pay for it? Of course Rivian wants their money.
Complaining because it came too soon? Really? Again, usually the opposite, just read the forums with all the complaints on how long its taking!
We want you to take a quick two minute drive around the block to make sure everything is OK. Buyer complains about that too. How bad would he/she have complained if not doing so and then found an issue after driving it away?
Complain about it taking to long to let you take delivery? Have you picked up a Tesla? They always make you sign, then wait. Rivian offers delivery to your house. Could have taken that option instead!

This whole article was a complete waste of time to read! (I'm copy and pasting this to the top of the message as it's probably better to read first!)
 

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Copy and pasted from below....."This whole "article" was a complete waste of time to read!"

Was completely the opposite for me. 8 steps took maybe 20 minutes. Easy when you have everything they need. Hence, be prepared and it goes quite smoothly. Delivery was on time. Took all of 5 minutes to deliver the truck. Same here, they called with an offer to change to a truck already built. They can't answer your questions on when and where whey they don't know yet. But, switching to a similar spec truck that was already built, provided me with all the answers to my questions. Had the truck 2 weeks later. Yes, this "article" or whatever it was, was an over-dramatization. More due to lack of preparation by the buyer than Rivian's shortcomings.

Nobody is "forced to use Rivian's Nationwide Insurance".
Car dealers or manufacturers aren't in the business of paying a fortune for trade-ins. It's offered. For Rivian, they probably have no desire to do so, but do as a courtesy. Take their offer or don't. Very simple. Can always sell it yourself.
Complaining about having to pay for the truck? Really? Did they expect to not have to pay for it? Of course Rivian wants their money.
Complaining because it came too soon? Really? Again, usually the opposite, just read the forums with all the complaints on how long its taking!
We want you to take a quick two minute drive around the block to make sure everything is OK. Buyer complains about that too. How bad would he/she have complained if not doing so and then found an issue after driving it away?
Complain about it taking to long to let you take delivery? Have you picked up a Tesla? They always make you sign, then wait. Rivian offers delivery to your house. Could have taken that option instead!

This whole article was a complete waste of time to read! (I'm copy and pasting this to the top of the message as it's probably better to read first!)
I did the steps out of sequence without a problem. Opted for Nationwide, then at the very last minute I changed to USAA and brought proof of insurance to the delivery, no issues at all. Traded in my pickup and Rivian accepted it without any inspection etc etc which pleasantly astounded me. Unlike prior car purchases, they did not try and sell me undercoating, protection, extended warranty etc and it was the easiest most enjoyable experience I ever had purchasing a vehicle. My wall charger arrived about two weeks before, and I contacted my Rivian support person and told him when I opened the box the end piece was missing. He was perplexed at first and then I told him wasn't there supposed to be a Rivian attached to it. We exchanged jokes after that, all in good fun.
 

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Unlike prior car purchases, they did not try and sell me undercoating, protection, extended warranty etc and it was the easiest most enjoyable experience I ever had purchasing a vehicle.
Glad your experience went well. Funny you say that. I ended up having both, the Rivian and Ford Lightning arrive within two days of each other. The Rivian made it first. Having purchased several Tesla's in the past, it was a familiar experience. More online stuff to deal with, but the actual home delivery was much quicker than Tesla's process.

I went to pick up the Ford two days later. Some two+ hours later, I finally got out of there. They constantly tried over and over and over trying to sell me all the extras. They refused to print the huge, long purchase contract that requires some 10 signatures as they tried to sell each add on separately, warranty, tire repair, coating, gap insurance, etc, etc, etc. He come out with a form or two to sign, try to sell, then go back to the office, only to come back with another form or two to fill sign. Then back to the office again, wait several minutes, come back, try the sales pitch again and another couple of forms to sign. Had been 9 years since I went through that experience. Certainly reminded me that I didn't miss it.
 

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I was in a Mall and stopped into a Tesla store. You could fully sit in and play with the Tesla in the store, then go out to the parking structure and test drive one. If you liked it, you could buy it online. That's a pretty good sales practice from the consumer's standpoint. I'm not sure what dealers bring to the table anymore. Most of the time they just get in the way.
 
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