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19 Posts
So, when I picked up my truck I was unable to pair my phone, the NFC cards/wristband didn't work and I had no working radio. The tech there told me it was a "cloud issue", which I knew wasn't true (I'm an IT guy). But I had a key that worked and needed to get back to work, and assumed they'd be able to fix it remotely.
I called the next day and the support agent explained that they would pull the logs from my truck and send them to engineering and get back to me asap. For the record, every time I call they are fantastic!...can't always solve the problem, but are kind and helpful.
Engineering called 2 days later and asked if the lights were on my air compressor....and I hadn't even looked at it so I didn't know. I walked down to my truck and tried to fire it up, no luck. He then said it's a fuse that runs the FM radio, NFC and air compressor, and that it would need to be replaced. This was end of May and he scheduled me for the first available appt at the Costa Mesa, CA Rivian shop...the 21st of June! 1 month away!
I took my truck in on the 21st, told them about the tonneau cover issues and the weatherstripping that I had been having issues with. They have no loaners so I got a Toyota Tacoma from Zipcar (total POS, not sure why anyone would buy one). and left my truck w/ them. The service agent said it would be ready by Friday...which was 4 days away. I'm writing this on June 30th, this is the 10th day, and I'm driving that POS Tacoma. I've spoken w/ them several times, they are constantly waiting for parts. They claim the last parts are coming on Friday AM and that I'll have my truck on Saturday (that's a problem because I'll be in San Diego from Friday to next Sunday).
So, I've owned my truck for over a month but have only had it in my possession for 3 weeks
I get that it's all new and they are doing their best, but I can't imagine they can survive with all these additional costs (parts, shipping, my rental, etc). Rivian needs to figure out service ASAP or we'll be driving trucks from a company that no longer exists....which scares the crap out of me.
Anyone have a similar service experience or am I unique?
I called the next day and the support agent explained that they would pull the logs from my truck and send them to engineering and get back to me asap. For the record, every time I call they are fantastic!...can't always solve the problem, but are kind and helpful.
Engineering called 2 days later and asked if the lights were on my air compressor....and I hadn't even looked at it so I didn't know. I walked down to my truck and tried to fire it up, no luck. He then said it's a fuse that runs the FM radio, NFC and air compressor, and that it would need to be replaced. This was end of May and he scheduled me for the first available appt at the Costa Mesa, CA Rivian shop...the 21st of June! 1 month away!
I took my truck in on the 21st, told them about the tonneau cover issues and the weatherstripping that I had been having issues with. They have no loaners so I got a Toyota Tacoma from Zipcar (total POS, not sure why anyone would buy one). and left my truck w/ them. The service agent said it would be ready by Friday...which was 4 days away. I'm writing this on June 30th, this is the 10th day, and I'm driving that POS Tacoma. I've spoken w/ them several times, they are constantly waiting for parts. They claim the last parts are coming on Friday AM and that I'll have my truck on Saturday (that's a problem because I'll be in San Diego from Friday to next Sunday).
So, I've owned my truck for over a month but have only had it in my possession for 3 weeks
Anyone have a similar service experience or am I unique?