[SANZCO2]

I've only recently made a reservation so I don't have access to the "configurator" but on the website "visualizer" it used to have the spare tire there available to pick as an option. Seems its taken off of there now. Can you still pick that in your build configurator later or is it not an option there anymore either?

Not an option, they are supposed to be available in the gear shop at some point but no ETA.

 

[Dday]

Spare Tire For 2022-2024 Rivian R1T | Full-Size- Mounted, Balanced And Ready To Use

Full-Size, Ready-to-use, Rugged Spare Tire For Your Rivian R1T. Don't go off-road or on-road without a spare tire. Fits truck bed storage space. Order Now

modernspare.com

Comments? I just found this.

 

[pflynn]

Hi @sethgodin - I had the exact same experience! How can the off-road package NOT come with a full size spare, and how can the guide not ask when I also have added recovery gear, etc?

If you have the 20" Dark wheels like I do, you might want the same as your spare -- because odds are one of the Rims will get scraped up at some point, and you can make that one your spare, and use your spare to replace the blemished one.

Here is a video of me doing some off roading a scraping my wheel up pretty badly:

and

I do think Rivian has done a pretty good job with buyer and owner experience. I am working with MMA Global, a marketing trade org, and Prof Omar Rodriguez and the research has found companies that completely focus on Experience as their central purpose in marketing generate 18% better shareholder return compared to those that focus on the transaction or on the brand lifestyle. General Motor's CMO and Ford senior marketing execs are on the board of the trade org doing this work on experience in marketing - they need to transform to compete with the likes of Rivian and Tesla. I think Rivian has an advantage, but I worry if they will be able to truly put the customer at the center. Things like your and my experience with the tire, Rivan's unwillingness to make a recommendation, their botched pricing coms, those kinda suggest they might not have Nordstrom's like customer experience mastered.

It has been about 20+ years since you and I were on the same stage, before your runaway success. Between your experience making brands remarkable, and my expertise in marketing analytics matched to strategy, maybe we should trade two spare tires for a couple hours of advising Rivian how to improve marketing.

I bought 3 progressively more sophisticated (read: expensive) airplanes from Cirrus in large part because they made the buying/ownership experience outstanding. Coupled with a fantastic owner/pilot association made a loyal fanatic out of me.
At Paccar (Kenworth, Peterbilt, DAF), we strove to do the same things - great product, service, experience.
As your data shows, those that focus on these things from a customer perspective, just do better including weathering storms.

 

[FirstStateR1T]

Spare Tire For 2022-2024 Rivian R1T | Full-Size- Mounted, Balanced And Ready To Use

Full-Size, Ready-to-use, Rugged Spare Tire For Your Rivian R1T. Don't go off-road or on-road without a spare tire. Fits truck bed storage space. Order Now

modernspare.com

Comments? I just found this.

I went a different route that offers me flexibility. I built up a second set of wheels that are a budget DIY, my truck came with 21's so I made a set of 20" AT's in a matching overall diameter. All the info is here: https://s00n.rivianstories.com/posts/27424783?utm_source=manual

Similarly you can purchase just 1 and make a spare easily.

 

[IslandTreeHugger]

They didn't ask
and no, they won't sell me one.

they say they're working on a 'store'

my first real disappointment with the org

same here! No one asked me! Some obscure email came through in early March '22. I checked my configuration a hundred times, never made a change and never saw a spare tire as an offered "OPTION". Obviously I would have bought it. Imagine you're on your adventure in the Wilderness, be it Moab, Texas, or the Everglades. You pop a tire, can't reinflate, AAA can't or won't service. Let the adventure begin!!!

 

[CommodoreAmiga]

same here! No one asked me! Some obscure email came through in early March '22. I checked my configuration a hundred times, never made a change and never saw a spare tire as an offered "OPTION". Obviously I would have bought it. Imagine you're on your adventure in the Wilderness, be it Moab, Texas, or the Everglades. You pop a tire, can't reinflate, AAA can't or won't service. Let the adventure begin!!!

Sorry you missed it, but it was definitely in the configurator for months.

 

[NAVYV16]

Check your auto-insurance; mine will flatbed a truck or car 100 miles (usually get you to a TireRack supplied store) for $75.00 a year; I use Haggerty, who farms it out to someone else, but I don't worry about spares anymore, a can of tire fix if it's minor and if it's significant, I prefer the flatbed tow to somewhere they can get a replacement within a day at most.
I don't particularly appreciate changing tires on the roadside with little Billy zooming by at 85 mph on his cell phone. It gives you extra storage space and lower weight, and I always forgot to check the tire pressure on the spares until they were about rotted out. However, I can not remember my last flat tire for at least 20 years. Off-road, different story, but then you're going to need special jacks; it best to have a winch, bullbar, and brush guard, and RIvian claims their trucks are so great off-road, and I have seen the YouTube videos proofing it, but offers none of the above.

Note to CEO: Scratch the E bicycles, contract out some off-road accessories, and get that camp kitchen and truck bed cover on the shortlist.

 

[CommodoreAmiga]

Check your auto-insurance; mine will flatbed a truck or car 100 miles (usually get you to a TireRack supplied store) for $75.00 a year;

many insurance companies report roadside claims to lexisnexis and consider them when re-rating policies…. So you can really screw yourself by using it.

imho, never bundle roadside with auto insurance.

 

[NAVYV16]

many insurance companies report roadside claims to lexisnexis and consider them when re-rating policies…. So you can really screw yourself by using it.

imho, never bundle roadside with auto insurance.

Towing is a separate policy, with no bundling with your car insurance and 100 miles of flatbed service within 60 minutes. Plus some other benefits for the membership. However, they may not take Rivian's; I have a few classic cars, so they screen who is picking up your car, not Zeb from the local QuickTrip that owns a tow truck, No chains, just straps, etc.

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[knitsud]

Hi All,

I just picked up my truck today. No spare tire...
I have the 21" wheels and I am proposing to sell 3 of them, going to keep one for myself, one at a time as I am going to the 20" Offroad set up. I am in Southern California and will deliver them to anyone w has a truck and wants a full size spare right now. I do not know if the 21" with the standard AT tires will fit in the tire well. I am in the process of ordering the new set, when delivered I will remove these and attempt to put one in the rear tire well. Wish me luck!!

Are you still looking to sell a 21" wheel? If so, I would be interested in it! (I live in central CA, but am willing to travel for it.)