I am posting this because I have never heard anything like it and wondering if mine is a unique situation with Rivian or if others have encountered the same thing and what the outcome wound up being.
First some Background:
I placed a reservation and Deposit for a RIT Explore edition in LA Silver, Field Kit, Wall Charger and All Weather Mats in November of 2021.
In late December of 2021 I received and update from Rivian saying that my current configuration was not estimated for delivery until the second half of 2023. At that time I changed it to the Adventure version thinking it might be built sooner based on what Rivian was prioritizing.
On June 11th, 2021 I received an updated delivery window of September-October 2022.
On June 16th, I changed the color to Sandstone and added Crossbars.
On June 21st, I received an email asking me to confirm my configuration.
On June 22nd, I received an email asking me to start the purchase process. Besides setting up the insurance, I used my local Credit Union to finance the reaming balance of the purchase since their rate was so much lower than what Rivian offered. It was approved the next day.
On June 25th, I received a text message from the Dallas Delivery Center of Rivian to setup my delivery, which we set for June 29th.
On June 27th, I received a call from the Dallas Delivery Center of Rivian at which time they told me the Tonneau Cover failed during inspection and they could either postpone my delivery until a redesign was complete and the repair completed, or they could lock it in an open position and repair it at my location when the fix was ready. I agreed to the latter.
On June 28th, my credit union send over copies of the check and shipping information to Rivian along with their drafting instructions. My Guide got back that day and said we were good to go for the delivery.
On June 29th, my R1T was delivered.
Since then I have received separate shipments for the Field Kit, Wall Charger and Crossbars, but no All-Weather Mats yet and the Tonneau is still locked in the open position.
So, since that time, as much as I really like a lot of the things about the truck, especially the performance, I think the Silverado EV would be a better fit for me. So, about 2 weeks ago, I put some feelers out there (on this site and on-line buyers) and got back quite a bit of interest and reasonable offers, but one dealer brought it to my attention that the truck was still in Rivian's name. When I reached out to my Guide to see what was going on and he responded back that Rivian would not release the title until the Payment was made. WHAT???
When I check with my Credit Union to see what they knew about it, they told me they had been sitting on the payment and it was about to expire since that had not received the 'Title Transfer Receipt' which was in the Drafting instructions they had sent to Rivian before the delivery.
Since then Rivian say they will only send out the MCO or a Letter of Guarantee before the receive payment and only then would they go forward with the Title Transfer.
My Credit Union says they will not send payment without the Title Transfer receipt, so we appear to be in a standoff. I have the truck in my garage that I no longer feel I can driver since it is not in my name, the insurance payees are myself and the credit union, neither of which own it, I have made a $10,000 deposit and 2 $1100 payments on a loan that was never paid out, and Rivian does not have possession of a vehicle they still own on paper but have yet to be paid for (less the $1000 deposit).
The biggest issue is that my Credit Union has no way to directly talk with the Title and Registration department at Rivian. The guide cannot or will not provide the contact information for that department, and when we have asked the Guide to forward my Credit Union contact information to that department, they have never heard back from them.
At this point my Guide has not even responded back to inquires from both myself and the credit Union personal in the last week.
Anyone else ever heard of such a thing? How do I get out of this mess? Do I just tell Rivian to pickup the truck and get my deposit back, while going after the Credit Union for all of the money I have given them?
First some Background:
I placed a reservation and Deposit for a RIT Explore edition in LA Silver, Field Kit, Wall Charger and All Weather Mats in November of 2021.
In late December of 2021 I received and update from Rivian saying that my current configuration was not estimated for delivery until the second half of 2023. At that time I changed it to the Adventure version thinking it might be built sooner based on what Rivian was prioritizing.
On June 11th, 2021 I received an updated delivery window of September-October 2022.
On June 16th, I changed the color to Sandstone and added Crossbars.
On June 21st, I received an email asking me to confirm my configuration.
On June 22nd, I received an email asking me to start the purchase process. Besides setting up the insurance, I used my local Credit Union to finance the reaming balance of the purchase since their rate was so much lower than what Rivian offered. It was approved the next day.
On June 25th, I received a text message from the Dallas Delivery Center of Rivian to setup my delivery, which we set for June 29th.
On June 27th, I received a call from the Dallas Delivery Center of Rivian at which time they told me the Tonneau Cover failed during inspection and they could either postpone my delivery until a redesign was complete and the repair completed, or they could lock it in an open position and repair it at my location when the fix was ready. I agreed to the latter.
On June 28th, my credit union send over copies of the check and shipping information to Rivian along with their drafting instructions. My Guide got back that day and said we were good to go for the delivery.
On June 29th, my R1T was delivered.
Since then I have received separate shipments for the Field Kit, Wall Charger and Crossbars, but no All-Weather Mats yet and the Tonneau is still locked in the open position.
So, since that time, as much as I really like a lot of the things about the truck, especially the performance, I think the Silverado EV would be a better fit for me. So, about 2 weeks ago, I put some feelers out there (on this site and on-line buyers) and got back quite a bit of interest and reasonable offers, but one dealer brought it to my attention that the truck was still in Rivian's name. When I reached out to my Guide to see what was going on and he responded back that Rivian would not release the title until the Payment was made. WHAT???
When I check with my Credit Union to see what they knew about it, they told me they had been sitting on the payment and it was about to expire since that had not received the 'Title Transfer Receipt' which was in the Drafting instructions they had sent to Rivian before the delivery.
Since then Rivian say they will only send out the MCO or a Letter of Guarantee before the receive payment and only then would they go forward with the Title Transfer.
My Credit Union says they will not send payment without the Title Transfer receipt, so we appear to be in a standoff. I have the truck in my garage that I no longer feel I can driver since it is not in my name, the insurance payees are myself and the credit union, neither of which own it, I have made a $10,000 deposit and 2 $1100 payments on a loan that was never paid out, and Rivian does not have possession of a vehicle they still own on paper but have yet to be paid for (less the $1000 deposit).
The biggest issue is that my Credit Union has no way to directly talk with the Title and Registration department at Rivian. The guide cannot or will not provide the contact information for that department, and when we have asked the Guide to forward my Credit Union contact information to that department, they have never heard back from them.
At this point my Guide has not even responded back to inquires from both myself and the credit Union personal in the last week.
Anyone else ever heard of such a thing? How do I get out of this mess? Do I just tell Rivian to pickup the truck and get my deposit back, while going after the Credit Union for all of the money I have given them?
