[Jackwilson06]

Is anyone else having problems pairing their wall charger???

Just had the wall charger installed today and walking through the setup process with the app it gets stuck at almost every step. On one attempt it just stayed on the "Pairing" screen until i forced closed the app. Then on the next attempt it said "Paired" and then hung on that screen the same way. Last attempt it said paired and then reverted back to "could not pair restart pairing"

Frustrated

 

[PoorPilot]

I never had an issue pairing the charger to my phone, but I’ll tell you that it does require 2.4ghz Wi-Fi and will not connect to 5ghz. It will still work just fine, but it won’t connect to your home Wi-Fi unless you have the capability for dual band.

 

[fallrun]

After a few frustrating hours I can confirm the wall box doesn’t like 5. Got it on 2.4 and no problem.

 

[tosehee]

It couldn't see my wifi network. So I manually entered the WIFI name. Other than that, it went smoother afterwards.

 

[jpaul10]

Is anyone else having problems pairing their wall charger???

Just had the wall charger installed today and walking through the setup process with the app it gets stuck at almost every step. On one attempt it just stayed on the "Pairing" screen until i forced closed the app. Then on the next attempt it said "Paired" and then hung on that screen the same way. Last attempt it said paired and then reverted back to "could not pair restart pairing"

Frustrated

This is an easy 5 minute fix that just involves shutting down the breaker, removing the front panel and connecting it to the communications cable. I just went through it yesterday.. All you need is the T20 security bit that came with the unit for install.